オステリア エル プーマ(Hosteria El Puma)

Very nice staff. Very clean and tidy room. Freshest sheets ever. Very expensive hotel with not a whole lot to offer in terms of free breakfast etc. I didn’t have a choice as I booked my trip last minute but ended up enjoying this hotel a lot. I also enjoyed the front desk staff.

Excellent atmosphere in the hotel. Beautiful lobby, the most pleasant smell as you enter! It also has a fireplace which is lit for breakfast and dinner. A very relaxed, cosy vibe. Lovely big rooms, comfortable beds and beautiful bed cushions!! Very nice and helpful staff. Amazing restaurant and food!! The gnocchi was incredible! I had a wonderful stay and highly recommend el puma.

El Puma is in a great location for hikes and the restaurants and cafes of the main street. The staff were friendly and helpful, especially when an airline strike meant we had to book new flights online in a hurry. The room was comfortable and functional but as others have said, the windows are fixed panes and there is no way to air the room. The breakfast could be improved and there was only one hot item which was scrambled eggs on request. Basic cereals and bread items otherwise. These are the only negatives and overall we enjoyed our stay at El Puma and the hikes we did from El Chalten.

Our family of four stayed at Hosteria El Puma for three nights in March 2024. The lodge is beautiful - rustic, simple and elegant. The rooms were spacious, clean and nicely decorated; I especially loved the vaulted ceiling in our room, whitewashed brick walls and wooden floors. I would have preferred a softer bed but my husband liked the firm mattress. The bathroom had ample space and the water pressure in the shower was excellent; we loved the heated towel rack and heated floors (would have liked more counter space around the sink). The service from the front desk to the dining room was very good. We enjoyed our breakfasts there daily (eggs cooked to order; many great selection of fruits, cheeses and meats, cereals, nuts, dried fruit, etc.) and we ended up choosing to stay on property for most dinners as it was convenient, tasty and such a nice atmosphere. We noticed many other guests did the same and we made new friends while there. We purchased a pack lunch from the hosteria for our Fitz Roy hiking day and it was incredible - everything was homemade and so delicious. The hosteria is located conveniently in the middle of El Chalten, close to all the shops and dining, but still felt private and very quiet as it is one street up from the main one. We would definitely stay here again. Thank you to all the staff for a wonderful stay!

The hotel is locaties in a quilt side street of the main road. It is nice, clean and convenient but not really a boutique hotel. It is much to expensive for basic middle class hotel rooms. The staf is very friendly and breakfast is good but not special.

It showed a price of $743.79 when I booked, but I was actually charged $823.81 at check-in. They blamed it on the exchange rate, but this didn't happen with any of my other bookings in Argentina.

This was much greater than I could have asked for. Every service was top notch. I’d gladly stay at El Puma again!

We had an excellent stay at El Puma, before and after a 3 day trek. They were very accommodating and stored our stuff no problem whilst we were in the mountains. Lovely rooms, good food and really friendly and knowledgeable staff. Our guide told us that El Puma was one of the first accommodations set up in El Chalten and it is certainly still one of the best

The hotel staff was extremely unhelpful and sometimes rude. The two women working the front desk seemed annoyed whenever we asked them simple questions. They also charged us more than what we booked for. They said it was the law and that we’d get a refund on our credit card but it hasn’t worked like that at any other hotel in Argentina. The hotel is clean / located in a good spot. After walking around El Chalten and seeing other hotels / hostels, I wish I had gone with a more affordable option because everything in town was pretty comparable in quality.