ホテルからの返信: Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations and apologize for the serious shortcomings you experienced, particularly regarding cleanliness, room conditions, and amenities. This is not the standard we strive to provide, and your comments have been shared with our management team for immediate review and corrective action. We appreciate your positive note about the airport transfer and staff responsiveness, and we truly regret that the overall experience fell short.Stay Safe!Charlies El Nido Team
ホテルからの返信: 親愛なるダニャ・キンバリー様、このとても寛大なレビューには言葉では言い表せないほど感謝しております。フィードバックを投稿するために時間を割いていただいたことに心から感謝いたします。Charlie's チーム全員があなたの寛大な言葉を嬉しく思っており、この言葉は私たち全員の励みとなり、製品とサービスの卓越性を維持してさらに努力することになるはずです。次回のご来訪がまた楽しく忘れられないものとなるよう、引き続きサービス水準の向上に努めてまいります。Charlie's El Nido にまたお越しいただけることを楽しみにしております。安全で健康にお過ごしください。Charlie's El Nido チームより
ホテルからの返信: PJ様、このレビューを書いていただきありがとうございます。Charlie’s El Nidoにご宿泊いただき、誠にありがとうございます。お客様のフィードバックは私たちにとって計り知れない価値があり、改善が必要な部分を検討するのに役立ちます。お客様とすべてのお客様に可能な限り最高の体験を提供することが私たちの最大の使命であり、お客様の期待に常に応えられるよう引き続き努力してまいります。安全で健康にお過ごしください。Charlie’s El Nido チーム
Staff was amazing, friendly and caring! And this hotel felt more like a resort. All the amenities were wonderful. Loved the cat living in the lobby. He made our day! More shuttles to and from the beach and El Nido town are needed. We struggled getting our own transportation from the hotel.
翻訳
ホテルからの返信: Dear Irina, Thank you very much for this excellent review. We are glad to hear that you have enjoyed the amenities and services here at Charlie's El Nido Hotel. Your kind and complimenting words towards our staff will be a great motivation to work more passionately by providing the excellent service for you and to our future customers. We assure you that we will continue to enhance our service standards so that your next visit will be another pleasant and unforgettable one. Looking forward to welcoming you back in the very near future. Stay Safe and Healthy! Charlies El Nido Team
ゲスト
スーペリア クイーンルーム
宿泊時期: 2025年9月
夫婦・カップル
2件の口コミ
7.5/10
投稿日: 2025年10月20日
Hotel was great, nice swimming pool. Just abit far from town which hotel also provides shuttle bus for a few sessions.
翻訳
ホテルからの返信: Dear Guest, It was a great pleasure reading your wonderful comment about your recent stay at Charlie’s El Nido!We assure you that we will continue to enhance our service standards so that your next visit will be another pleasant and unforgettable one.Looking forward to welcoming you back in the very near future. Stay Safe and Healthy!
ゲスト
デラックス・ルーム
宿泊時期: 2025年9月
夫婦・カップル
2件の口コミ
9.5/10
素晴らしい
投稿日: 2025年10月9日
The reception Jazel was so nice. She helped a lot, and gave us more recommendations for our tour.
Thanks to her, our stay was even more memorable. We will definitely visit El Nido and this hotel again! :))
翻訳
ホテルからの返信: Dear Guest,We are pleased to know that you have a amazing stay at the Charlie’s El Nido. The entire Charlie's Team were delighted with your generous words and surely this will inspire all of us to work harder and maintain excellence in our products and services. Jazel will definitely be pleased to hear your thoughts about her, and this will surely inspire her to continue creating memorable stays for all our guests.We look forward to having you back again at Charlie's El Nido, soon. Stay safe and healthy!Charlie's El Nido Team
ゲスト
スタンダードルーム
宿泊時期: 2025年6月
夫婦・カップル
1件の口コミ
8.0/10
とても良い
投稿日: 2025年7月16日
Very good welcome and excellent service. We had an early flight in the morning but they managed to give a box for breakfast. Room very well maintained and comfortable beds 👌🏽
翻訳
ホテルからの返信: Dear Christian,Thank you for the amazing feedback you have for our service, your kind and generous words inspire us to continue providing genuine hospitality. The entire Charlie’s team is delighted that we create a memorable stay with you, and We take pride, in our unique personalized, in making all guests at Charlie's El Nido feel comfortable and blissfully satisfied.We look forward to seeing you again and creating more memories with us. Stay Safe and Healthy!Charlie's El Nido Team