ホテル レアル デ ミナス トラディシオナル(Hotel Real de Minas Tradicional)

Todo excelente. Muy agradable.

Management is offering room reservations for rooms they do not have available. We prepaid for two junior suites with king size beds, only to be told on arrival that they were oversold. They then tried to put us in a nearby hotel. Really? Then, after letting them know that was not ok, they put us in a larger suite with adjoined room with two beds. Not at all what we planned for but at least we were on the same property.

We used ******* to make the reservation and got a very old room. The bathroom had a bad smell. I had family staying in rooms that were reserved directly with the hotel and there was a world of difference with ours.

The property has a great service, unfortunately we had some issues with the bathroom. It was solved very quickly when we reported it. Also, we had issues with cable TV and low wifi signal.

Unfortunately we found a lot of mosquitoes inside the room, there are a lot of spiderwebs in the ceiling, the toilet tank kept running after flushing and there was a water leak in the shower with mosquitoes everywhere. The hotel looked nice in the website but unfortunately was not as clean as we expected.

The hotel is a bit old. Rooms need remodeling. The A/C of our rooms wasn't working.

Bad - I was forced to PAY an extra fee for my dog that I was never informed nor was describe in the property details. The Manager was not helpful at all. She said that if I don't pay I have leave (it was midnight in Mexico). This is not about money but to be righteous..

Definitely an older hotel the gym was the biggest letdown old apparatus that don’t work forget about the tennis courts and swimming pool way too warm. Very family oriented hotel. Not for adults who wanna get away from the children.

Good hotel but nothing special