ホリデイ イン シカゴ ノースウェスト エルジン IHG ホテル(Holiday Inn & Suites Chicago Northwest - Elgin)

Great location, room, and bathroom. Staff was pleasant and accommodating. Only complaint was spending $14 a person on a poor quality buffet. This was optional, but after hearing the price, I expected a good breakfast, not one that made me wish I’d gone out for breakfast.

Hotel was over booked, I did not have a room. They said they called me but I did not receive a call. Had to go to three other hotels in search of room. I can't answer your survey questions as I never got it the place

Great service and clean and spacious room! Recommended

This facility allows pets and the dogs a couple of rooms down had high pitched yips and yaps off and on all night. The staff was helpful and friendly, the room and facilities were great

Very nice lobby and the attached Bennigans restaurant was great. Our reserved room was supposed to be mobility accessible, but only had grab rails in the shower, no shower seat was available in the entire hotel. They switched us to an accessible suite which was nice, but only one bed and a sleeper sofa. The shower was great, had a seat and shower wand and was huge. Overall a very nice stay.

This hotel is always top notch, my favorite in the area. Great restaurant, nice pool, beautiful lobby, and comfy beds. Highly recommend!

Too expensive to not have free breakfast , they don’t take cash either. I was trying to pay for the room they kept saying my card declined and couldn’t do nothing about it. I called my bank to see what the issue was my bank informed me there wasn’t an issue I went back up to front desk to retry on another register and it went through. As my payment went thru I heard at the register I was at next to me that their card was getting declined as well and the rep still didn’t think nothing of it the register they were ringing us up at was not working but instead of thinking it was an issue with their equipment they were quick to write us off even when I did show them my bank account. I will not stay at this hotel I will find another one a little bit more affordable with the same amenities and breakfast

The receptionist was welcoming and super sweet as soon as we walked on Christmas Eve. She helped us sign up for the rewards program to have a longer stay. Professional and very nice lady.

I liked having a restaurant on the property, all the toiletries in the room, and a thermostat I could adjust to keep me warm.