ジ エンジェル ホテル(Angel Hotel)

Reception were not on top of things. I made a booking of two rooms and used my credit card as a guarantee. I informed the lady at the reception that only one room should be booked on my card and so did my colleague. However, they still charged both rooms to my credit card!

Stayed here many times before & as usual very friendly staff & food in restaurant really good! Only had a basic room but was clean & comfortable.

Perfect location as you can walk to everywhere so no need to use a car. The hotel is a lovely old historic building, the rooms are fairly well appointed, but a little dated, a coat of paint wouldn’t go amiss. Quite expensive considering the condition, but the location makes up for it. For the price it would be nice to have breakfast included

This is a very old building with lots of quirks. Difficult to rate ecofriendliness when so old. But that is its charm. We only stayed the one night. Staff, all of them, were clearly trained from top down to care and attend. Restaurant was busy pre-christmas yet staff remained friendly and helpful under pressure, although they did need reminding to bring things at times and some parts of the dishes were not well cooked - I am judging to a high standard as the menu was high class.They never got irritated when reminded and genuinely asked for comments on the food and took interest in comments. Overall we are encouraged to return some time for a longer stay.

I wanted to love this hotel but didn't. Parking was OK, we managed to get a space in the free car park. Check-in was efficient but not overly warm or welcoming. The room was tired and the bed was very hard. Breakfast is extra which is a p/take as the hotel is expensive. We have stayed in much better, much cheaper. Check-out again was efficient, but a smile would have been nice or if we had been asked how our stay was. We came away with the impression they thought we were lucky to have stayed there. Not that they were happy to host us and have our business. We will not be staying again, which is a shame as the location was lovely and the bar areas are very nice. Disappointed!!!

This is an exceptional hotel, in more ways than can be reasonably summarised in ******* feedback. If you are intending to visit Bury St Edmunds, stay here. You will not be disappointed.

Room luxurious and spacious but no dressing table with mirror for make up / hair styling. No full length mirror. No shelf in the bathroom near the washbasin to perch a toilet bag. Lovely comfortable bed though!

Very disappointed with our room which did not have not up to the standard for a four star hotel

Beautiful hotel and lovely staff. Convinient location as near lots of shops, restaraunts, cinemeas ect... beautiful scenery too.