No issue with hotel but the booking process. We unknowingly booked through a fraudulent website that was obviously accredited with the hotel. We had driven 1000km only to discover our booking was cancelled and we were never notified. The hotel made us pay a second time, so we ended up paying twice. Although the hotel accepted the booking they cancelled it because the booking agent never paid them. Neither the hotel or Ibis or Accor would help us and are not interested in our issue. In fact they make it impossible to even lodge a complaint. We won’t be staying in any more Accor (Ibis) hotels as they take bookings from fraudsters, cancel the booking and make you pay again.
自動翻訳