レライ & スパ カステロ ディ カジリオ(Relais & Spa Castello di Casiglio)

We went for a al a crate meal last minute we had to wait for our table but the waiter Giangia was very entertaining and accommodating he made sure we felt at ease throughout. And one point whilst waiting for our mains we unfortunately had some rude comments and mannerisms from another table but he moved us into to reception to ensure it didn’t hamper our evening. The food was outstanding and the customer service impeccable would come back again and recommend to anyone. He is 10 out of 10, beautiful place who looks after their punters.

We didn’t stay here, we came here as guests of a private function. The food served in the garden (as welcome starter) was nice although lots of fried stuff; the cold meat cuts were not well kept (the ham which is supposed to be live red colored (the prosciutto crudo) or pinkish (the prosciutto cotto) was yellowed and many flies were around. Drinks were OK. The garden view was nice, it was sunset, it was relaxing while eating, drinking and chatting under the gazeboes that we could serve at least twice the snacks but the staff looked like in a hurry to take it away even some entire full plates of food even the host (who paid for the event) was puzzled when he asked another round of drinks... then we were addressed to one of the castle rooms with medieval brick walls, not extraordinary but nicely set. The food was much nicer and better timed between courses. This castle is from the Medieval period (XIV century); they said that there are some frescoes which we didn’t saw. It was very noisy because there was a wedding party next to us which made the night very busy for the staff. Nice place to splurge a private party.

Spent our wedding anniversary here, the hotel, the gardens and the pool make it a very special place. They are just finishing work on a new spa area which will elevate it further. We had a great meal in the restaurant Le Cru. Breakfast was served in our bedroom. Excellent service and food. Highly recommend

The Castle is beautifully restored and maintained, the gardens are amazing and the staff very helpful and attentive

We chose the hotel for the charming Castle atmosphere, to relax at the pool and sleep well. The pool was closed for renovation (stupid idea to renovate a pool end of June!), there was EVERY NIGHT of our stay a super loud wedding taking place just literally meters away from our room. We couldn't sleep at night. We went crazy with the loud music. Last but not least, when we booked the hotel, seeing the great outdoor area it has we were expecting that breakfast would be outdoor in the garden. Well, no. It is down in a small cave and the breakfast was horrible. The Management is really doing everything against logic. As it is a very expensive hotel, it is clearly not worth it. I wouldn't recommend it

Arrived to be given a weak greeting, then our keys to our room. No help carrying bags up the stairs, went to the room and it wouldn’t open. So I went down many stairs to reception and the young girl went upstairs, getting lost as she had no clue where the room was. Finally she opened the door let me in and there was someone’s bags still there. So back downstairs again this time she carried the bags. Given another room and the wonderful Kofi took me and my husband to the room, only to find someone’s bags still in the room. Yes 3 rooms later we were in a upgraded suite and a bottle of bubbly. We booked our dinner about a month ago to the in house restaurant LeCru. Only to find that we were along with other guests delegated to a empty ballroom on tables to big for 4. The food took an hour in between and was Luke warm. The only person I feel should be head of customer service was Kofi! He helped so Much and delivered unlike the 3 women ok the front desk.

We were staying one night on a trip from Dolomites to Milano. The first impression was great. HOWEVER!!!! The room was hot as the Sahara desert mid day!!! Ac not working!!!! And at night There is bells every hour, and traffic! You can choose if you want to sweat or listen to bells and cars all night. Other than lack of sleep and rest there is a lovely garden and helpful hosts. The restaurant was average. Nice food but I guess they make a few “shortcuts”, I.e. store bought ice cream and low quality vegetables. Breakfast was below average.

A wonderful stay, highly recommend

This was one of the most beautiful, unique, and extraordinary places I have stayed and I travel a lot. Built as an armory in the 1300s.. then a private residence with a pink palazzo. Just stunning. Lovely, clean and unique rooms. Beautiful grounds. Excellent accommodating staff.