オセオラ グランド ホテル(Osceola Grand Hotel)

A friend and I took 3 kids to stay the night, we arrived around 5:30-5:45pm. The kids went swimming for around 20 minutes, after, they complained of their throats and eyes hurting and their skin turned red with mild rashes. Definitely too much chlorine in the pool area. The teens had their own room, adjoined to ours, the kids bed had dried blood on the sheets. The manager was called as I requested a refund. The audacity of the manager to ask "why did it take so long for the kids to notice the blood on the sheets?" was shocking. The door knob to the adjoining room came off as I opened the door as well. We left in the middle of the night as the only person who treated us like people was the third shift receptionist. I will be contacting as many higher ups as I have to, to make sure this situation is taken care of. I don't care about getting the refund so much as the amount of complaints about this hotel and for some reason, it's still in business.

We stayed at this hotel for a childs birthday party! We all had a blast. The only thing i wish was different was that there would be more pool towels. We asked the front desk and they told us there was no more towels. Breakfast was amazing! Also when you make the reservation they ask you if you need anything. And i asked for a down stairs room when we got there they told me we were up stairs. I kindly asked if we could get a room down stairs due to not being able to use stairs. She took care of that right away for us.

Reserved a room with a king size bed, was given a room with 2 queens. No big deal, but why give me the option if I can't have it? First impressions are in line with previous reviews, older property that is fairly well kept but could use some updating. Not bad for the location and price though.

The ladies were great but the property needs a lot of updates. The bedding had stains, the towels were old and ragged. The floor was dirty and the room smelled old and musty.

We first were given a room with 2 queens instead of a king as expected. The beds were not made and the faucet only had hot water. They then moved us to another room that was just ok. We did not bother to eat breakfast there.

It was quiet in the room. You couldn't hear anything outside your room. No cars passing it people going to their room. The staff was really nice.

Reserved a king room, got 2 double beds because they were overbooked. Beds were uncomfortable. Tub looked dirty but I believe it was a stain. Bathroom fan barely worked. Overall the hotel is rundown, in need of repairs and updates.

Counter Imbecile looked and acted like She was loaded on *****, On the phone when I entered so I waited patiently only to be finally told”after handing over my ID”, we don’t have a room for you.! Even though was RESERVED AND PAID FOR THROUGH ********** 10:30pm had to drive south another 35 minutes away to pay for a $215 room which in my mind was so worth it! What price can you put on Having an Excellent night sleep and Not Dealing with Complete Incompetence. That’s Priceless

Our was clean and comfortable and the employees were very friendly. The clock was not readable and the refrigerator was not working.