SureStay Hotel by Best Western Fairfield Napa Valley

Room had a few dings in the wall from door knobs and around the light switch. The parking lot had guys outside late at night smoking and making noise.

No complaints. Staff very friendly and accommodating. Always polite and attentive to needs of guests

What a nice looking place! Love the ambience and where it’s located. The room itself is lovely.

You could hear people talking in other rooms. The tub didn’t drain very well. Breakfast was good.

The fridge was leaking so bad floor was wet, the shower faucet was completely detached and the water never got cold

The motel was very nice, clean, quiet etc., but I made reservations at this motel because it had a jacuzzi and after a long drive I looked forward to sitting and relaxing in the hot, bubbling water, but it was out of order

The staff were amazing. We felt appreciated and having access to breakfast traveling with minors, was a plus. The beds were extremely uncomfortable. They were hard and we felt every spring, everyones neck and back hurts. Our room was not clean. The floor was incredibly dirty, but we were able to have good access to our room and car. There was many hazardous areas blocked offs. The jacuzzi was closed as well. But we still enjoyed our stay.

My work truck camper was broken into on the second night there. I am not holding the property accountable for this, but want to warn potential guests to watch where/how you park and to use an alarm if possible.

Hotel rooms are clean and nice and real coffee in the room, but breakfast is very poor even coffee is taste like instant coffee they should improve the food.