ステイブリッジ スイーツ ファーゴ IHG ホテル(Staybridge Suites Fargo)

Pool. Out of order. Sauna. Out of order. Hot tub. Out of order. Waffle maker at breakfast. Yep, out of order. Fitness center. Equipment out of order. Thermostat in our room. Dead batteries so out of order. Even the water lost pressure 3 times taking showers. To top it off we reserved a 2 room suite for our large family and they didn't have one available for us upon arrival so they put us in 2 separate rooms across the hall from each other with only 2 beds. Town was busy and hotels were packed so we had no choice but to split up and figure it out. Hotel had no form of consolation to assist. Over $500 for 2 nights and very disappointed. Definitely not a hotel to return to.

We arrived at the location at the check-in time of 3PM, but our room was not ready at the check-in time. When we were finally informed that a room was ready 1 hour and 30 minutes later, the room we got was not ready (beds not made, bed sheets on the floor, dirty towels left in the bathrooms, garbage and empty boxes not disposed). Other issues: pool not working, no working waffle iron at breakfast, very rude when I requested a receipt at checkout. My family and I were very disappointed with our stay and we will no longer patronize this hotel when staying in the Fargo, ND area.

Over all it was a great stay, no issues . Yea the hotel furniture is out dated but overall still good

The staff are amazing, they did a great job of give a great service and made our stay as good as possible under the conditions they were ubder. They were severely understaffed which delayed check in for almost 2 hours. I loved how they handled everything considering they were unfairly understaffed while having a fully booked hotel. I would definitely come back again

Great room, great service, quiet, clean. Only complaint is that the pool was out of service and it didn't say it was when i booked the room. My kiddos were very disappointed.

Extremely poor customer service. Severe maintenance issues in my room: Dishwasher was not bolted down, kitchen faucet was loose, cabinets doors and drawers were loose, shower curtain rod was bent so water ran all over the floor, dresser handle was severely bent, curtains did not cover the window so we had noise and light all night long, bagels at breakfast were moldy, hall door trim was loose and showing nails. Hotel was advertised online as having a pool. It was out of order and the extremely unhelpful desk person stated they had no intentions of ever fixing it, and refused to offer any solutions other than for me to drive all my children to a nearby hotel if we wanted to swim. We accidentally broke some glass and no one answered the front desk phone. I had to hunt down the employee, he never even offered to help clean up. Told me to get the broom out of their commercial kitchen and clean it up myself. I left a written complaint with my phone number and 2 weeks later no one has contacted me to address my concerns. Only saving grace was the amazing kitchen lady who served breakfast- she sang as she worked and taught my kids to count in Spanish. We loved her, but the rest of our stay was crushingly disappointing.

I transferred to your hotel due to the absolute out of control chaos and noise from hockey teams at another hotel in town. Your hotel was nice and quiet! I was there for an extended stay work trip and got so much work done! It was great! Thank you! I’ll be back!

Room was terrible. Broken cabinet doors, smelled like smok smoke, popcorn on the floor under beds, couch in living space broken down so badly couldn't be comfortably at while visiting

Upon entry into the hotel room, it was apparent that my hotel room was not cleaned. There was Froot Loops all over the floor, and in the drawers, none of the surfaces were wiped down, appeared the hard surfaces were not swept/vacuumed, hairballs in the shower, pull out sofa still had very dirty sheets on it. We ended up leaving the hotel the next day, and the hotel manager did comp us for the night. I was very appreciative ended up cleaning my hotel room the night that we had to stay in it as all the other hotel rooms were at capacity. The hotel manager was just as dissatisfied as we were. They were honestly genuine in their response. The stairs did have crumbs up and down the stairway. The breakfast was good and the breakfast server was very nice and very clean. I also had family member staying in a different hotel room, who did have a clean hotel room. The pool was out of service and we were not informed prior to staying. Overall, it was a very disappointing stay and we had to last-minute find another hotel to extend our stay as we were scheduled to stay there for four nights.