リヤド ザメーン フェズ(Riad Zamane & Spa Fes)

Lovely riad, great service and nice location. When we arrived they didn't have a room available as it had been double booked. They hadn't sent us any message about this. We were asked to stay at another hotel down the road, in a room which wasn't as nice in a hotel which wasn't as nice. Apart from that, once we did get into the room we reserved it was lovely.

it was a very nice Riad, in the heart of Medina. They welcomed us with a pleasant mint tea. All details are beautiful, and service is very good. Rooms are nicely decorated and clean. Breakfast was nice, with the Morrocon classics, egg, and fresh fruit juice. We highly recommend!

Absolutely sincere service and offered to carry heavy luggage up 4 floors to the penthouse suite and very attentive to amenities without being prompted. Felt very well taken care off like family. Great toast breakfast!! The turnover between meals were fast too.

It was amazing - the staff are friendly and helpful and the whole ambience is great.

Wonderful hotel, service , location , Suites, everything perfect for our stay in Fes. Front desk lady was attentive with all of our needs, walking distance to main shopping halls. I felt very safe all the time . Thank you .

we arrived very late at night, had a great accomodation, service was super and the hammam was maravellous (I met Fatima). Top breakfast. Really surprisingly nice.

The hotel is OK - located centrally, not too far from the bazaar. The hotel folks are nice and help you with everything - breakfast is good and they will accommodate your needs. Rooms are OK. The price seems a bit high for the quality of the place. The only two issues we had (a) they clean the room before you arrive, but do not check the AC, so it was an elaborate process to fix it. But they did fix it eventually - note to hotel staff, please check AC before arrival, as Morocco can be hot. (b) We had to pay by cash even though we were told earlier CC is an option (their CC machine was not working). Again, a heads up would have been good, so I could have drawn money earlier. But other than these two hiccups, which did come with a lot of sincere apologies from the hotel staff, the stay was pleasant. Staff were very courteous in general.

I would strongly advise not to book this hotel. We had booked for one night (December 25th) we chose this hotel as it advertised parking. This is not the case. There is no parking aside street parking, the nearest being some distance away. When we eventually arrived at the hotel having had to walk with our luggage, it appeared that they did not have our reservation. There was a difficulty with language, but in the end, no matter what I said, it seemed to me that there was no room. we were then literally turfed out into the street. This is where things became quite unpleasant. We were surrounded by groups of men who demanded money from us. Whilst in other parts of Morocco, people we encountered wanted a tip for directions or watching the car etc, this was very different and it was the only time we did not feel safe. The lady from the Riad who I spoke to saw this, but did nothing. She literally, turned and walked away leaving us to it. When we got back to our car, even though I gave the men all the cash I had, (about 500MAD) they demanded more and became quite aggressive when I could not give them any more. We did manage to get our luggage into the car, by this time they were banging on it, and damaged the boot. I have since been in touch with the booking agent to request a refund, however the hotel refuses to refund the money we paid, even though they did not have a room for us. My advice, stay away and book somewhere else.

Very traditional and authentic, with a kind and attentive staff!