リヤド エル アミネ フェズ

Отель понравился. Есть все необходимое. Местоположение хорошее. Бассейн правда небольшой.

Our credit card was showing 2 charges for the 1 night of accommodation. We had several discussions with staff and the manager but the manager was not helpful in resolving this. Staff also tried to overcharge for food we had from the bar menu when we were checking out (nearly doubling the actual cost). The bathroom was very smelly. No wifi available in the rooms, only in the public areas.

Very bad experience. Do not stay here. I arrived at the riad at about 6:00 PM. I had booked a superior couple room. They took me to a single room. I did not accept. They asked me to wait. And I have waited, and waited, and waited. So I decided to make a scene! That’s when they have finally gabe me a superior room. I told them I would call the press and the police. There was no manager in the riad. Very convenient. And another couple from Israel was having the same problem at that time. The lady also complined a lot. Breakfast is bad. Dinner is awfull and expensive. The riad is far from everything. There is no good restaurant near the riad. And it is not safe to walk in that part of the medina at night. So, you get stucked, in the middle of nowhere and hungry, at night. And last, but not least, at check out they tried to charge me for things I have not ordered. As I am very organized and take pictures of everything, including meals, bills…. they did not succeed in the overcharhing. I definitly DO NOT RECOMMEND.

The hotel and staff are nice. We were told we would have a coffee machine but there wasn’t one. We tried several times to communicate with hotel before arrival and tried to speak to manager while there. They charged full price for friends’ room which we tried to cancel a week before. Even ********** couldn’t get them to communicate. Not the kind of service I have ever encountered in my wide travels.

Esperamos una experiencia especial pero fue decepcionante en todos los sentidos. A la llegad nos hacen esperar 40 minutos para decirnos que no encuentran la reserva. Al fin lo resolvieron pero tuvimos que salir a cenar. Así que cuando al fin llegamos a la habitación ya más tarde nos encontramos con lo peor. Nos dieron una habitación muy amplia, muy fría, en muy mal estado, mal olor, nada funcional. Equipo de sonido BOSÉ en el buró pero no hay donde conectarlo, por el otro lado teléfono que tampoco servía, wifi que difícilmente alcanza señal, regadera muy pequeña que se tapa y se desborda el agua, ropa de cama muy áspera, almohadas terribles, etc etc. Encima de todo el personal no sabe nada, entiendo poco inglés o español, no me pudieron resolver ni una sola petición, ni siquiera prestar un convertidor. Pedí hablar con el supervisor que nunca llegó en dos días de estancia. En fin, no se exactamente lo que cueste porque lo tomamos como parte de un paquete pero seguro es que no vale nada!