メインステイ スイーツ フィッチバーグ - マディソン(MainStay Suites Fitchburg - Madison)

The facilities were very good. The one area I feel is in need of improvement is the breakfast .

Breakfast warming dishes didn’t work. Hot food was cold. Property needs some general maintenance.

The first employee we encountered when we stopped to see about a little bit of an early check in was incredibly rude! To the point we almost just went to another hotel. We decided to stop back later in the evening to check in when a new employee was on duty. She was incredible! Very helpful and extremely apologetic for the rudeness of the earlier employee. I would hire her in a heartbeat for my own company. The first employee I wouldn’t even give an interview to. She saved our business and we stay at this property yearly and because of her we will be back.

The hotel was very clean. The room was clean and comfortable, but loud. You could hear everything that went on in the hallways.

Economical for a quick overnight. Nice breakfast options: warm eggs, ham, toaster for bread/english muffins, choice of juices, milk, or coffee. Cereal, waffles. Self serve. Friendly staff!

Nice comfy hotel just on outskirts of city. Frequent stays here and see improvements routinely. Breakfast is bare essentials so plan on eating somewhere even though it is included.

The hotel is quiet and main areas look nice. Our room had a big spot/stain on the rug. The handicapped/accessible room on the 2nd floor was a long haul from the elevator. Overall, It is a nice large room with nice amenities.

We had bugs in our room, see photo. We also were very creeped out by the staff. My sister wasn’t feeling well so she went back to the room early. As she was taking a nap, the front desk lady entered our room (no knock or warning). As she saw my sister, she said “oh sorry, I was just seeing if this room was occupied”. Even though my husband and I checked in 15 minutes prior and she saw us leaving the hotel together. It seemed as if she knew we left and thought we were gone so she entered our room to steal things. Very unpleasant experience.

It is a nice place to stay, except for a few issues such as the toilet stopping up; noise levels due to guests. It was comfortable sleeping and is a lovely room. Lots of lights tend to come around the curtains... it needs to be darker for a restful sleep.