メインステイ スイーツ(MainStay Suites Florence)

I believe the hotel is under construction with renovations, which I wish would’ve been documented on *******. I also wish that I would’ve been notified of an additional charge that I was to pay for upon check-in, which I did read the sign at the front desk. If you pay in card you are to give $50 cash but if you pay in cash you need to give them $100 in cash, I paid with a card and they charged my card an additional second transaction of $50 I did have the cash available which I would’ve preferred to use but was not given the choice or chance .

I have images of the mold growing on the baseboards and dirt was all under the beds it was disgusting - there is black mold in the rooms and is a health hazard this place should be shut down. Then when I tried to get my money back because the room was so disgusting, it even had stains on the bed and holes on the bed from cigarette smoke. He didn’t wanna give me back my money. Thank God I booked it through ******* had I not I would never have gotten my money back.

I would not recommend this hotels or anyone because they are doing a major renovations and so they don’t have any place to hang your clothes. The floor was dirty the tub was dirty and it continues flies was in the building. I wouldn’t recommend this place to anyone at this present time the staff was fairly friendly, but I was disappointed and there was no pool no breakfast like they said they gave us bag lunches.

The rooms do not have a place to hang it close there was dirt or paint of something all over the floor. The floor was nasty the tub look like it. It wasn’t clean which is one good place to stay.

i liked the mirrors but the sheets were dirty, and had stains, walls had holes, and were repainted poorly, the tv has no wifi couldn’t watch youtube or nothing

They cancelled my reservation without calling or emailing me! I showed up with my family in the middle of night to check in and I was told it was cancelled and I have to find another place to stay. So disappointed with the front desk too ! No explanation given

There was construction being done on the hotel so things being out of order is understandable however neither of the televisions worked no matter how we tried and Wi-Fi was nonexistent even tho it was advertised there was no Wi-Fi and upon check in the man at the counter was less than nice he definitely let it be known he was not happy to be there working or that we arrived 30 minutes early even though we paid an extra fee to check in early.

My stay was horrible the first room I got was scary because if somebody had tried to get inside they could have gotten in It was not cleaned good wall dirty bathroom dirty and stains on the bed chairs had so much dust and white stains on it Omg they need to shut this place down and fix what needs to be fixed The second reason was a little better but the toilet wouldn’t flush called front desk several times for a plunger never got it Ask them to send maintenance they never came I wouldn’t suggest Anyone stay at this hotel

They are in the process of upgrading but our room looked nice until we saw the bathroom. I wouldn’t shower there and the toilet leaked ever time you flushed it. My husband was concerned about all the foot traffic so he didn’t sleep.