SureStay Hotel by Best Western Florence

We have, once before, stayed in a Sure Stay and were not happy. This one was slightly better than the other one but only slightly. They are under construction but seem to be doing one room at a time, it would be better to block off a row of rooms a do them,probably cheaper as well. The rug in our room was very dirty.

The rooms were just a tad too tight. It was very hard for two people to move around at the same time. Another foot or two between the end of the bed and the dresser/desk would have made things much easier. I felt like I was crammed into a sardine can.

Room was nice and clean it was quite the while stay and they actually have breakfast

This hotel was clean. The front desk was not staffed when we checked out at 1045am so just left them a note. The breakfast was fine. No other meals served but plenty of restaurants nearby. Close to Florence Mall and 30 minute drive to the Ark Encounter. This hotel is a good value.

Shouldn't have expected more for the price. Extremely friendly front desk however a very sketchy hotel. So many things just masked with air freshener and paint.

Room didn’t appear to have been cleaned prior to our arrival, just crossing fingers that they at least changed the bedding. Carpet was a mess, food remnants in chair, on floor, and in bathroom sink, along with broken glass on the bathroom floor...no way any of it was swept or vacuumed. Toothpaste on the mirror & bathroom sink, etc, etc...bedside lamp inoperable, large paint chip off the inner door, art frames either faded or filthy, the list goes on & on... If it had been any other trip, I would have asked at minimum for a new room, refund and gone elsewhere, etc...but with a 4am check-in, and only 5-6 hrs left to sleep, I didn't have the energy to even go back down to complain, let alone wait for any of those solutions...

I liked that it was quiet and clean. Staff was friendly, polite, and professional.

The place is run down and questionable people in the parking lots. Staff comes in the room in the morning to “check “ the room before you even leave, never had that happen before, very unprofessional.

Hotel staff was friendly - but the hotel was awful. Walking into a room with a patched hole in the door and a busted pee-hole was alarming, but a proper warning. The room was very dirty, with hair in the bathroom and dirt and paint chips everywhere. The nightstand was glued to the wall at such a slant you could not rest a cup on it. The phone on that stand did not work at all. One of the 2 beds was so busted I could not sleep on it and I had to snuggle my partner in the small bed instead. The breakfast was on par with the rest of the stay and none of the food was replaced after 7AM tho breakfast lasts until 9.