ヴィラ トルトレッリに泊まった方の口コミ・宿泊体験

とても素晴らしいホテルです！スタッフの女性はとてもフレンドリーで笑顔が素敵です！また、駅までの行き方についても快く教えてくれました！朝食のチーズが絶品！

アクセス最悪

中国のB&Bに相当するもので、オーナーが別荘を買い取って部屋にし、ホテルとして利用しているもので、設備やサービスはホテルに比べればはるかに劣ります。 場所は紹介ほど便利ではなく、駅から歩くと本当に時間がかかりましたが、後はタクシーを利用しました。 フロントもサービススタッフもいません。ベトナム人女性はRuoying Ruoxianさんだけです。チェックイン初日に彼女に会えるかどうかは運次第です。フロントがないので、ドアに電話をかけても呼び出すこともできません。ヴィラに入るとき、最初にドアベルが鳴ったのですが、結局は機能しませんでした。彼らはたまたま外出していて、私たちは非常に消極的に入ってきました。 部屋は写真ほど良くありません、設備は古い、トイレスペースは比較的広い、唯一明るい点は 別荘のセキュリティはしっかりしていますが、助けが必要なときはまったく対応してくれません。 全体として、ここに泊まるのはあまりお勧めしません

ウェイターは親切で、部屋は設備が整っていて清潔で、周囲の環境も美しいです。駅からも近く、観光スポットにも歩いて行けてとても満足です。

それは大丈夫ですが、チェックイン時間はなく、チェックインには19ユーロかかります。

チェックインする前に具体的な住所とホテルのドアのパスワードを伝えなかったので、それを見つけるのに時間がかかりました。電話は非常に攻撃的で、部屋の配置も間違っていました。

場所と駐車の利便性の点で優れた選択肢です。中心部から徒歩10分。

サービスも設備もとても良いです

1- No reception be careful about getting the entry codes The description says 24h reception so I was relaxed thinking all would go smoothly when we arrived around 22h in the evening. THERE IS NO RECEPTION! It is all online and you receive a code supposedly, but I checked my email multiple times and didn't receive any code. No signage about where the entrance was, I called the numbers provided on trip.com...no reply. Finally the number on the official website allowed me to message someone through WhatsApp and get the entry codes. The whole ordeal took 30-45min at 22h in the evening. 2-The staff is super nice The next morning there was a lady preparing breakfast and doing the check out and she was super great and very kind. the staff is great 3-breakfast No words can describe how beautiful and tasty this breakfast selection is. It's worth it to stay here just for the breakfast really. 4-room Big and clean shower room, very large and comfy bed. I couldn't however open the closed to use the hangers (old furniture) and the available drawers were dusty, so impossible to put clothes inside

Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible. Check-in & First Impressions The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect. One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues. Room & Comfort I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning. The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily. One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets. Breakfast Experience The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right. The Villa’s Atmosphere & Location The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city. One Minor Issue The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable. Final Thoughts Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive. Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!

位置不錯，步行就可以到達很多知名景點，免費早餐也有一些選擇。適合喜歡尋找不一樣住宿體驗的旅行者,房間裏內飾也很獨特。