The service was great rooms clean, but the bed was very uncomfortable it sloped toward the head board, also why should I have to pay to park if I am a quest. It would be different if I weren’t quest then I would have to pay for parking
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Spencer
2024年3月17日
Property is fine but do not trust them with your credit card on file. I booked through *******. Then was charged a total of 3 times for my room. Hilton embassy suites charged my card 2 addition times and have yet to be refunded
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Lauren
2024年3月12日
Amenities included like full buffet, made to order omelets, happy hour with snacks and drinks were great. The rooms are dated and need many updates though.
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Mariah
2024年2月18日
I didn’t like the fact I was charged $250 for damage, and they claimed it was frosting and confetti. I’m not sure why that would be that much. Staff members were constantly calling my room accusing the kids of things and they were sleep on one of the calls. Last 2 times were horrible got charged extra fees for stuff that shouldn’t have been. Overall not staying there again used to be my favorite hotel but now im never going to that place again I’ve never been charged any fees like that at any hotel and I’ve been out of the country multiple times just a shame.
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Robert
2024年2月12日
Manager was very unfriendly, she tried to talk over my concerns and give excuses why things were as they are.
The manager clearly did not care about the customer.
Threatened NOTpaying for parking or your vehicle could be towed? I did not see any security. The bathtub was disgusting . Overpriced Greedy Hotel for sure!
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Nancy
2024年2月20日
I like it was a full service hotel with great service restaurant And bar, wonderful breakfast!
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Jeff
2024年2月12日
Not enough parking close to hotel. Parking security fees need to be communicated at time of reservation. No shampoo in dispenser.
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Verified traveler
2024年2月7日
Customer service at the reception desk to check-in and after our visit was great. So nice.
My only difficulties were that the bathroom had trouble opening and shutting all the way and the room was so hot. We kept trying to turn it down but the room never cooled off or had great ventilation (which wasn’t great for air flow or when you have a baby and dirty diapers in the trash).