Comfort Suites South

when we arrived after a long day of travel the hotel needed permission from trip to book our room. they said they would call and never did and it caused us to pay for a new hotel someplace else! extremely frustrated and dissatisfied! now we're out over $100 for a hotel we weren't even allowed to check into

Great easy check in. Comfortable room. Location great. Water was warm had problems with the shower but could take a bath.

I have to say, I was both surprised and disappointed in our room. * The phone in the room would not quit flashing (I tried to reset it like they told me to, but it didn't work. * Shower floor was dirty *Over half of the outlets in the room did NOT work * The two charging ports did NOT work. I guess I have never stayed in a Comfort Suites that was so tired and worn out.

Janelle at the front desk was amazing. She knew how tired i was and made my stay very nice.

Property is going thru revamp of the rooms! Staff keeping the construction debris cleaned & removed as work is completed!

The facility was incredibly dirty, partly due to construction happening in the facility. Also, there was a fire. My room was just above the fire. No one bothered to evacuate even though there was smoke fireman came three fire engines was at midnight still no movement of personnel out of the facility personnel, seem to like to do in this type of event, the next day, when questioned about the facility, and the actions the previous. they were blandly apologetic I had to asked to be moved from my rooms the night before where the fire happened, since my room had been in a dated with Fumes from the fire, which they did move me, but only after I asked

I have travel extensively in North America and in Europe, staying in a wide variety of hotels. By far this one is the absolute worst! I have pictures of a broken sink, tears and rips, as well as wearing down of the vinyl furniture in the room, and in the eating area, and significant amount of mold in the shower. I can provide pictures upon request

Unfortunately , we were not allowed to stay because we are fort Wayne locals. I had payed it in full before we even got there. We were going to rent out a room for a family night so our kids got to use the pool and enjoy their night. Receptionist seem a bit rude . When I asked why we were not allowed to stay he said something about being close to a hospital and covid but with a sarcastic/ making fun kind of way. They were kind enough to return our payment. But it was very inconvenient because we had to find a different hotel the same night.

Hotel is good but old. The carpet probably have never been changed. The manager in the property was rude and not very friendly.