ハートランド ホテル フォックス グレイシャー(Heartland Hotel Fox Glacier)

Horrible, horrible experience. Air condition was not working during SUMMER and instead they provided a fan that could not oscillate and was louder than an airplane propeller when turned on. I asked for a refund but they refused. Do not book at all cost.

The staff is very friendly and keen to help. The breakfast was very good!

酒店就在福克斯冰川直升機集合出發地點旁邊，入住後可以徒步走過來。我們來的時候因為下雨所以沒能成行，但是酒店本身還不錯，房間很大，唯一的缺點是水壓很小，洗澡不是很舒服。早飯是西式自助早餐，算不上豐盛但是吃飽沒問題。酒店旁邊的whitepub咖啡店可以吃白人晚飯，人均25-30紐幣一個人，味道還可以。福克斯冰川的酒店普遍貴，來新西蘭11天這是唯一一家價格超過1000的。

這個酒店入住非常滿意，感覺像新裝修沒多久的．床很舒服 也非常乾淨．服務品質也挺高．當天晚上到達酒店比較晚了，服務員幫忙辦理入住，還幫我們把車停在停車區．幫忙拿行李．很熱情

很不錯的一個酒店，早餐豐富，推薦朋友入住

很好很強大

服務超級好

Room was spotless. Bed was comfortable. All the staff made us feel very welcome and were very helpful and obliging. Parking was included. Dinner in the restaurant was excellent and best buffet breakfast we have had. Would highly recommend this Hotel. A must stay if you are at Fox Glacier.

Disappointed. On check (February 28)out we were asked to pay. Produced evidence of payment on check in. Then asked how would we like to pay for the second night, produced evidence of one night booking only. They were not interested in looking at my evidence, only focused on what their system was telling them. I left with an uneasy feeling. A second unauthorised charge for a slightly different amount was made to my creditcard 3 days later (March 2). A Phone call to the hotel (March 6)to clarify why there was a 2nd unauthorised charge to my credit card. No explanation forthcoming. They have apologised for the 2nd payment and said a refund will take 5-10 business days. I'm hoping this will happen but not confident. Awaiting refund.