Hotel Frankfurt Messe Affiliated by Meliá

Hotel Frankfurt Messe Affiliated by Meliáの口コミ・レビュー・評判

Hotel Frankfurt Messe Affiliated by Meliá

Anschlussstelle, Frankfurt-Katharinenkreisel, 60486 フランクフルト, ドイツホテル詳細を表示
Hotel Frankfurt Messe Affiliated by Meliá
Hotel Frankfurt Messe Affiliated by MeliáHotel Frankfurt Messe Affiliated by MeliáHotel Frankfurt Messe Affiliated by Meliá
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Hotel Frankfurt Messe Affiliated by Meliáの口コミ・レビュー・評判

3.8/5
良い
38件の口コミ
認証済み口コミ
ロケーション3.8
設備・アメニティ3.8
サービス3.8
清潔度3.8
絞り込み:
並べ替え:
全ての口コミ(38)
高評価(13)
画像・動画付き(2)
低評価(9)
Matias Valenzuela
宿泊: 2022年4月
出張・ビジネス
1件の口コミ
4.5/5
非常に良い
投稿: 2022年5月19日
フランクフルト見本市でモンタージュを鑑賞する旅行に出かけましょう。フェアからスーツケースを持って歩くと少し長いですが、人それぞれです。スタッフはとてもフレンドリーで、特にとても勤勉なスペイン人の女の子がとても親切でした。グルテンフリーのオプションもあります。戻ります
原文Googleによる翻訳
prof adm ezzat
宿泊: 2022年6月
出張・ビジネス
115件の口コミ
2.0/5
投稿: 2022年7月11日
The hotel without air-conditioning since long time
翻訳
Thomas
スタンダード ダブルルーム(禁煙)
宿泊: 2023年9月
カップル・夫婦での旅行
7件の口コミ
4.5/5
非常に良い
投稿: 2023年10月8日
Rezeption freundlich. Ein Aus checken ohne Probleme. Zu bemängeln gibt es nur das Frühstück. Die Auswahl an Speisen und Getränken ist Perfekt aber es gibt 3 Punkte die extrem verbessert werden müssen. 1. Dies ist Generell ein Problem und zumutung in allen Hotels was an Brötchen (Semmeln) angeboten wird. Teils noch kalt vom einfrieren und hart als würden sie schon Monaten liegen. Ist es nicht möglich frische Brötchen anzubieten. 2. Diesmal extrem im Hotel aufgefallen. Rührei und Bacon ( Bauchspeck) leider kalt. Für mich macht es keinen Sinn zu beginn der Frückstückszeit massen an Speck und Eier herzustellen . Wenn leute dann um 8 Uhr ( Sonntag) zum frühstücken kommen , Die Eier oben eine Haut haben und der Speck kalt ist. 3. Ich verstehe das es schwer ist Personal zubekommen, aber das Personal im Früchstücksraum sollte Basiswissen in der Gastronomie haben. Es kann nicht sein, das man sich zb eine Scheibe Brot schmiert , auf steht um sich noch eine Tasse Kaffee holt, zurück am Tisch ist und fest stellt das der Tisch abgeräumt wurde. Ein anderes Beispiel vom Tag zuvor , Personal greif zwischen den Personen über den Tisch und räumt Teller und Leere Tassen ab.
翻訳
ホテルからの返信: Sehr geehrter Thomas,danke für Ihr Feedback zu unserem Hotel.Es freut uns zu hören, dass Sie mit unserer Rezeption zufrieden waren und das Auschecken problemlos verlief. Wir schätzen Ihre ehrlichen Kommentare zum Frühstück und möchten darauf eingehen. Bezüglich der Brötchen bemühen wir uns stets, frische und qualitativ hochwertige Produkte anzubieten. Wir werden Ihre Anmerkungen an unser Küchenteam weiterleiten, um die Qualität der Brötchen zu überprüfen und gegebenenfalls zu verbessern.Wir bedauern, dass das Rührei und der Bacon kalt waren. Wir werden dies intern besprechen und nach Möglichkeiten suchen, um die Qualität und Temperatur unserer Speisen während des gesamten Frühstücks zu gewährleisten. Bezüglich des Personals im Frühstücksraum nehmen wir Ihre Kritik ernst und werden entsprechende Schulungen durchführen, um unseren Service zu optimieren. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und hoffen, dass wir bei Ihrem nächsten Aufenthalt Ihre Erwartungen übertreffen können.Hoffentlich hatten Sie noch eine schöne Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße,Hotelmanagement
Jerry li Hangzhou
スタンダード ツインルーム(禁煙)
宿泊: 2024年1月
出張・ビジネス
30件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年5月7日
房間和服務挺好
翻訳
ホテルからの返信: 尊敬的賓客,您好! 感謝您選擇我們的酒店,非常榮幸能為您服務!我們很高興您對房間和服務感到滿意。在您的入住期間,能為您提供舒適的住宿環境和高品質的服務,是我們團隊的榮幸。我們將懷揣着您的這份信任,不斷進步並時刻準備着給您帶來更加完美的服務,期待您的再次光臨!Hotelmanagement
スト
宿泊: 2022年6月
出張・ビジネス
5.0/5
とても素晴らしい
投稿: 2022年7月19日
素敵でモダンなホテル、見本市会場に近い。清潔な部屋、素敵な設備、とてもおいしい朝食。フランクフルトへの出張には理想的でした。またこの場所を訪れてとても嬉しいです。客室にはエスプレッソマシン、大型テレビが備わっています。最初の夜、レセプションの近くではとてもうるさかったですが、部屋では騒音は聞こえませんでした。
原文Googleによる翻訳
ホテルからの返信: MyfamilySS 様 この度は、当ホテルでのご滞在に関する素晴らしいレビューをいただきまして誠にありがとうございます。私たちのサービスを気に入っていただけたことは、私たちにとって大きな喜びであるだけでなく、素晴らしい動機でもあります。近いうちにまたお越しいただければ幸いです。よろしくお願いします マルティナ ミュラー フラシュ ホテルマネージャー
Diane_1964
宿泊: 2024年8月
家族旅行
1.0/5
投稿: 2024年9月19日
This hotel was first stop on our recent COSMOS tour of Germany. We had a HORRIBLE experience. We were first given key to a room that was already occupied. Next room was two floors up. It was an extremely hot day and there was no air conditioning. Seemed like heat was blowing out of vents. Opened window and got very little ventilation. Front desk provided a small fan/heater combo unit that put out lukewarm air. I had nightmares of being a lobster being cooked in a boiling pot of water -- the room was that hot and miserable!
翻訳
ホテルからの返信: Dear Diane, Thank you for taking the time to share your review with us on this platform. We are sorry to hear that you encountered problems with the air conditioning in your room. Although all our rooms are individually air-conditioned, we understand that sometimes unforeseen situations arise. We strive to ensure a comfortable and welcoming environment for all our guests. We take note of your comments to try to improve our services and would very much welcome a second chance. Best regards,your hotel team
スト
宿泊: 2023年6月
その他
4.0/5
とても良い
投稿: 2023年7月29日
The Frankfurt Messe Hotel is a typical business hotel that offers good sleep in a bit worn room. I like the workdesk, but miss a fridge. I like the shower/bathtub combination. Welcoming staff. Nice location, not too far from the airport and the Frankfurt Messe.
翻訳
ホテルからの返信: Dear John from Norway, Thank you for your feedback concerning our hotel. We are glad to hear that you appreciated our convenient location near the airport and Frankfurt Messe, as well as our welcoming staff. It's great to know that you found the work desk in your room useful and enjoyed the shower/bathtub combination. However, we understand your concern regarding the absence of a fridge in the room. While we do not offer minibars in our rooms, we do have a 24-hour mini-market in the lobby for any last-minute purchases or refreshments you may need during your stay. We hope this provided a suitable alternative for your needs. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Hotelmanagement
tatianahaag
宿泊: 2023年12月
出張・ビジネス
1.0/5
投稿: 2024年1月27日
Food is terrible, the toilet are poor. I wanted a hair dresser to get dresses to work, their hair dresses doest work well. The good thing is the colombian recepcionist that try everything to help, the cleaning guy from 5th floor, they did what they could. The food they offer is ashemed.
翻訳
ホテルからの返信: Dear Tatianahaag, Thank you for taking the time to share your feedback. We're delighted to hear that our team members, particularly our Colombian receptionist and the cleaning staff on the 5th floor, made such a positive impression with their helpfulness. Our staff is truly dedicated to providing excellent service, and it's heartening to know their efforts resonated with you. However, we regret to hear your dining experience did not meet your expectations, although our Frankfurt Messe Restaurant prides itself on offering a blend of international and regional cuisine that typically receives high praise from our guests. Furthermore, we're sorry to hear about the inconvenience with the hairdryer in your room. Our rooms are equipped with hairdryers and we usually receive positive feedback about the in-room amenities provided for our guests' comfort. We hope to have the opportunity of welcoming you back for a more memorable stay. Kind regards, Hotelmanagement
69omurk
宿泊: 2023年12月
一人旅
1.0/5
投稿: 2024年1月20日
Hotel has horrible customer service . They have to get some international trainings . Their communication is so bad . Nobody speaks English very well thats why they are not able to solve your problems. Rooms are clean and okay .. Food was terrible . I ask several questions to front desk , they were very rude specially Lunch manager at restaurant. Don’t waste your money . You can find better one in city .
翻訳
ホテルからの返信: Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our rooms clean and satisfactory. Our housekeeping team works diligently to ensure that every guest enjoys a comfortable and spotless environment during their stay. We truly regret to hear about your perception of our customer service and the quality of food, as we pride ourselves on our international team's ability to assist guests from all over the world. We are also surprised to learn about your experience with the language barrier, as our staff is typically commended for their multilingual proficiencies, including English. Please rest assured that we take all feedback seriously and continuously strive to provide exceptional service to all our guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Hotelmanagement
Ayman E
宿泊: 2023年12月
一人旅
1.0/5
投稿: 2024年1月16日
A trap. Worst experience ever. Never to be repeated. Cold rooms no heating. Not isolated and very loud because of the tragic outside. Very poor breakfast. Very old mattresses and not regular. No minibar at the room no coffee machine. Unless the booking was non refundable I would have definitely changed it.
翻訳
ホテルからの返信: Dear 176Aymane, Thank you for taking the time to share your review. We are truly sorry to hear that your experience did not meet your expectations. It is surprising to hear your comments about the room temperature and noise level, as our rooms are equipped with individually controlled air-conditioning and double-glazed windows to ensure our guests' comfort. Additionally, we offer earplugs for those extra sensitive to noise. With regards to the breakfast and mattress quality, we typically receive positive feedback for our delicious cuisine and DreamMaker by Melia mattresses, designed for a restful sleep. Although there is no minibar, our 24-hour mini-market in the lobby offers a variety of snacks and drinks for your convenience. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Hotelmanagement
スト
宿泊: 2023年1月
家族旅行
1.0/5
投稿: 2023年2月9日
Left a sunglasses there and confirmed it’s found in the room so I arranged FedEx to pickup. First the hotel said FedEx has collected it but return saying no delivery address, but it’s not possible as all details are printed on the collection label. Then the hotel said FedEx has collected again but did not sign confirmation. No proof. And now the sunglasses are lost. It’s brand new Rayban which has camera… And the hotel didn’t reply email not until you kept calling. I am very disappointed in their attitude. Just kept saying it's not their fault. If the glasses were never found, of course it's not hotel's fault. But it's found and kept and lost, I would suspect someone has stole it and that's why hotel is not doing anything??? And no further response to my email after I asked for CCTV footage. This is ridiculous!!
翻訳
ホテルからの返信: Dear vicki li, Thank you for the full review. As you already know, FedEx was unable to deliver the package to you. After it came back to us, we sent it to you again at our expense. In the meantime, the glasses have arrived safely. It is a pity that you are making these false accusations publicly here before the matter was finally clarified. We wish you all the best. Yours sincerely Martina Müller-Frasch Hotel Manager
Anna C
宿泊: 2024年12月
カップル・夫婦での旅行
1.0/5
投稿: 2025年1月3日
A seguito di un ritardo aereo la compania Lufthansa ci ha assegnato questa struttura per una notte: un disastro. Dopo il check-in all'1 di notte, chiediamo al receptionist la possibilità di avere due spazzolini e un dentifricio,non essendo noi in possesso dei nostri bagagli: la risposta è stata un "non ne abbiamo" molto arrogante. Chiediamo poi la possibilità di prenotare un taxi per l'indomani mattina alle 6.30, il receptionist risponde "i taxi passano per la strada". Chiediamo nuovamente di poterne prenotare uno così da avere la certezza di essere in aeroporto in tempo e la risposta è stata "vi mettete fuori e il taxi lo aspettate qui davanti", indicandoci la strada con il dito. Saliamo in camera: è una singola, noi siamo in due. Scendiamo per comunicare l'errore, ci viene risposto "tra poco mando qualcuno a controllare". Dopo mezz'ora non arriva nessuno, allora scendiamo altre due volte: prima per sollecitare, poi per chiedere almeno un'altra coperta considerando che ormai eravamo rassegnati a stringerci in un letto singolo e riposare qualche ora. Le nostre richieste sono state totalmente ignorate. Alle 2:30 di notte abbiamo chiamato noi un taxi e abbiamo cambiato hotel, pagandolo di tasca nostra considerando che il receptionist si è rifiutato di restituirci il voucher fornito alla compagnia aerea.
翻訳
ホテルからの返信: Gentile Anna, Grazie per il tempo speso a scrivere questa recensione. Ci dispiace apprendere delle difficoltà incontrate durante il vostro soggiorno. La soddisfazione degli ospiti è al centro della nostra attenzione e ci impegniamo costantemente per offrire un servizio che incontri le aspettative dei nostri clienti. Ci farebbe piacere poter rimediare garantendole una permanenza perfetta da ogni punto di vista in futuro. Distinti saluti Martina Piovesan, Voice of Customer Coordinator
スト
宿泊: 2024年1月
カップル・夫婦での旅行
3.0/5
投稿: 2024年2月29日
Im großen und ganzen war der Aufenthalt ganz ok. Mein Freund und ich waren über Silvester 3 Nächte im Hotel. Leider mussten wir zwei Sterne abziehen, was folgenden Grund hatte. Wir wurden leider sehr schlecht eingewiesen als wir eingecheckt haben und mussten das Hotel quasi selbst erkunden. Zudem war das Frühstück nicht so toll. Man musste eigenhändig das Personal ansprechen um Brötchen und weiteren Aufschnitt zu erhalten. Viele Hotelgäste mussten leider auf leere Servierplatten gucken und die Auswahl war auch nicht sehr groß. Das Personal war allerdings immer nett und hilfsbereit wenn man es angesprochen hat. Unser Zimmer war sauber und gepflegt. Daher vergeben wir gute 3 Sterne
翻訳
Ximena W
宿泊: 2023年11月
家族旅行
2.0/5
投稿: 2023年12月29日
El hotel y las instalaciones bien. Minimalistas pero limpio y camas cómodas. Sin embargo no salía agua caliente de la ducha. Nada. No es que fuera poca o insuficiente. No salía nada, nada de agua caliente. Era complicadisimo regularla, o era helada o hirviendo, pero al mover el botón para salir por regadera perdía toda la presión y dejaba de salir totalmente. Imposible bañarse así en invierno o cualquier época del año.
翻訳
ホテルからの返信: Estimada Ximena W, Gracias por el tiempo que ha invertido en enviarnos su testimonio acerca de su estancia en nuestro hotel. Nos complace saber que encontró nuestras instalaciones limpias y las camas cómodas, aspectos que siempre son prioritarios para nosotros. Lamentamos leer acerca de los inconvenientes con la temperatura del agua en su habitación. Quisiéramos asegurarle que ofrecemos habitaciones con control individual de aire acondicionado y doble acristalamiento para garantizar el confort de nuestros huéspedes en todo momento. Su experiencia no refleja los altos estándares que nos esforzamos por mantener. Aunque no se menciona una solución inmediata en el contexto, valoramos mucho sus comentarios y nos permiten seguir mejorando. Agradecemos su comprensión y esperamos en un futuro poder darle de nuevo la bienvenida. Un saludo muy cordial, Hotelmanagement
スト
宿泊: 2023年3月
その他
5.0/5
とても素晴らしい
投稿: 2023年4月23日
Sensationell schönes und komfortables Hotel! Sehr freundliches und serviceorientiertes Personal, beste Küche, guter Fitnessbereich mit Sauna und in der "Level Area" hat der Gast eine grandiose Aussicht auf Frankfurt downtown inkl. Skyline.
翻訳
ホテルからの返信: Liebe 185claudiaw, vielen Dank für diese tolle Bewertung Ihres Aufenthaltes. Wir freuen uns sehr, daß es Ihnen bei uns gefallen hat. Bitte kommen Sie uns bald wieder besuchen. Bis dahin eine schöne Zeit für Sie und herzliche Grüße Martina Müller-Frasch Hotel Manager