ホテルからの返信: Dear Esteemed Guest,Thank you for your feedback. We sincerely regret the issues you experienced regarding room cleanliness, amenities, service delays, and your departure experience. This is not reflective of our usual standards, and we take your comments very seriously.Please be assured that the matters raised have been shared with the relevant departments for immediate investigation and corrective action.Kind regards Radisson Blu Freetown
ホテルからの返信: Dear Xiaoyaohu,Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience caused by the noise experienced during your stay, especially from the outdoor events during the festive season.We understand how important a comfortable and relaxing environment is for our guests, and your comments have been noted for review as we continue working to improve our guest experience and service standards.We appreciate your feedback and hope to have the opportunity to welcome you again for a more enjoyable stay.Kind regards,Radisson Blu Freetown
My stay at the Radisson Blu Mammy Yoko Hotel was disappointing and did not meet the standards expected of an international brand.
The main concern was hygiene and cleanliness. I had to change rooms multiple times due to the presence of cockroaches, which did not appear to be an isolated issue. On one occasion, I woke up to find a dead cockroach in the bed. In addition, even after cleaning, there were still visible signs of dirt on the floors, raising concerns about housekeeping standards.
Although I was upgraded during my stay, there was no meaningful difference in the quality or condition of the room, which was unexpected.
The pricing of food and room service also felt high relative to the quality provided.
The location is convenient, but overall, the experience fell short. For a hotel operating under an international brand, basic standards of cleanliness and maintenance should be ensured.
翻訳
6/7
ホテルからの返信: Dear Esteemed Guest,Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience and disappointment experienced during your stay, particularly regarding the cleanliness and room conditions encountered.At Radisson Blu Freetown, we take matters of hygiene and guest comfort very seriously, and your comments have been shared with the relevant departments for immediate review and corrective action. We regret that your experience did not reflect the standards we strive to deliver as an international brand.We truly value your feedback and hope to have the opportunity to restore your confidence in us during a future visit.Kind regards,Radisson Blu Freetown
Elvire Rose Bukani
スタンダードルーム(バルコニー付)
宿泊時期: 2025年5月
出張
6件の口コミ
7.5/10
投稿日: 2025年7月28日
Great location and sea food platter dish I had was so good.
The pool side is a perfect place for relaxation where I had this cider and liked it since then but beware of the mosquitoes 🦟 at the bar area.
翻訳
ホテルからの返信: Dear Elvire Rose, thank you for taking the time to share your feedback from your visit to Radisson Blu Mammy Yoko Hotel, Freetown. We are delighted to read from your review that you enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our hotel ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Mammy Yoko Hotel, Freetown, I look forward to welcoming you back. Sincerely, Guest Relations Radisson Blu Mammy Yoko Hotel, Freetown
ゲスト
スタンダードルーム(バルコニー付)
宿泊時期: 2026年7月
出張
31件の口コミ
10/10
とても素晴らしい
投稿日: 2026年8月7日
Thanks for allowing us an early check in
翻訳
ホテルからの返信: Thank you for your wonderful feedback and for choosing to stay with us.We are pleased to know that you enjoyed your experience, and we are glad we could make your arrival a little easier by accommodating your early check-in.It was a pleasure having you with us, and we hope to welcome you back to Radisson Blu Mammy Yoko Hotel, Freetown in the future.Radisson Blu Mammy Yoko Hotel Team, Freetown
Derek Harleston
スタンダードルーム(バルコニー付)
宿泊時期: 2025年5月
一人旅
1件の口コミ
7.5/10
投稿日: 2025年6月30日
I spent the weekend at the Hotel and checked out 5 hours. When I arrived at my destination I noticed I had forgotten 2000 new leones under my mattress. I called the Hotel and was informed by the Reception staff that the housekeeping staff had cleaned the room and found nothing.
I was staying at room 127 and I believe the housekeeping staff found my money.
I believe whichever staff was assigned to clean the room should be investigated.
Intact, I had to call the receptionist 3 times before they could answer my calls as they kept dropping the calls.
They are aware and I would take action if the Hotel fails to take action.
I have been staying at this Hotel for about 5 years and believe the staff are putting the Reputation of Radisson Blu at stake.
翻訳
ホテルからの返信: Dear Darek, thank you for taking the time to share your feedback from your visit to Radisson Blu Mammy Yoko Hotel, Freetown. We are delighted to read from your review that you enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our hotel ambassadors. As regards to the misplaced money we are deeply sorry to hear about it and we will look into this and get back to you. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Mammy Yoko Hotel, Freetown, I look forward to welcoming you back. Sincerely, Guest RelationsRadisson Blu Mammy Yoko Hotel, Freetown
Muctarr Jalloh
スタンダードルーム(バルコニー付)
宿泊時期: 2026年5月
代理予約
2件の口コミ
10/10
とても素晴らしい
投稿日: 2026年7月10日
Nice hotel friendly workers
翻訳
ホテルからの返信: Dear Muctarr,Thank you so much for your perfect 10/10 rating and for your kind words. We are delighted to hear that you enjoyed your stay and that our friendly team made you feel welcome.Your feedback means a lot to us, and we look forward to welcoming you back for another memorable stay.Warm regardsThe Team of Radisson Blu Mammy Yoko Hotel, Freetown
匿名ユーザー
スタンダードルーム(バルコニー付)
宿泊時期: 2026年7月
出張
9件の口コミ
8.0/10
とても良い
投稿日: 2026年8月5日
It was a good stay
翻訳
ホテルからの返信: Thank you for staying with us and for sharing your feedback.We’re pleased to know you had a good stay and enjoyed your time at the hotel. We truly appreciate you choosing Radisson Blu Mammy Yoko Hotel, Freetown, and we hope to have the pleasure of welcoming you back again.Warm regards,Radisson Blu Mammy Yoko Hotel, Freetown
Mike
スタンダードルーム(バルコニー付)
宿泊時期: 2025年10月
一人旅
3件の口コミ
10/10
とても素晴らしい
投稿日: 2026年2月3日
Excellent hotel
翻訳
ホテルからの返信: Dear Mike,Thank you for your sincere and positive feedback—it truly means a great deal to us. We are delighted to have had the opportunity to host you and are pleased to know you had a memorable experience.Please be assured of our continued commitment to delivering consistent, high-quality service. We look forward to welcoming you back again soon.Best regards,Guest RelationsRadisson Blu Mammy Yoko Hotel, Freetown
Sovereign Worrior
スタンダードルーム(バルコニー付)
宿泊時期: 2024年11月
ファミリー
1件の口コミ
10/10
とても素晴らしい
投稿日: 2025年3月7日
Will always stay here! Top notch
翻訳
ホテルからの返信: Dear Sovereign Worrior Thank you for taking the time to share your feedback from your visit to Radisson Blu Mammy Yoko Hotel, Freetown. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Mammy Yoko Hotel, Freetown, I look forward to welcoming you back.Sincerely, Guest RelationsRadisson Blu Mammy Yoko Hotel, Freetown
Jooeeeeyyyy
スタンダードルーム(バルコニー付)
宿泊時期: 2023年12月
ファミリー
2件の口コミ
10/10
とても素晴らしい
投稿日: 2024年1月7日
Overall I enjoyed my stay
翻訳
ホテルからの返信: Dear Esteemed guest,Thank you very for your positive feedback, indeed you enjoyed your stay with us. We hope to see you in future booking 🙌
阿尔法224
スタンダードルーム(バルコニー付)
宿泊時期: 2026年5月
夫婦・カップル
24件の口コミ
9.0/10
非常に良い
投稿日: 2026年6月6日
L’hôtel n’est pas mal , c’est calme et paisible ☺️ , c’est proche de la plage
翻訳
ホテルからの返信: Dear Alpha,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the peaceful and relaxing atmosphere of our hotel and appreciated our convenient location close to the beach.Your kind comments means a lot to the team, and we are pleased that your stay was a pleasant one. We look forward to welcoming you back for another relaxing and enjoyable experience in the near future.Kind regards,Guest RelationsThe Team of Radisson Blu Mammy Yoko Hotel, Freetown
ゲスト
スタンダードルーム(バルコニー付)
宿泊時期: 2026年6月
出張
18件の口コミ
10/10
とても素晴らしい
投稿日: 2026年7月27日
房間安靜,服務也不錯,下次會再次入住的,可推薦。
翻訳
ホテルからの返信: Thank you for taking a moment to share this with us. We’re really happy to hear that you had a comfortable stay, enjoyed the quiet room, and were pleased with the service.Knowing that you would choose to stay with us again and recommend us to others truly means a lot.We hope to see you again soon.Warm regards,Radisson Blu Mammy Yoko Hotel, Freetown
ホテルからの返信: Dear Shuang Shuang,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and found your room comfortable, spacious, well-equipped, and suitable for your business trip. It is also wonderful to know that you appreciated the variety of options available at breakfast and found our location convenient for getting around.Your kind words are greatly appreciated and serve as encouragement to our team to continue delivering excellent service and memorable experiences.We look forward to welcoming you back for another enjoyable stay in the near future.Warm regards,Guest Relations.The team Radisson Blu Mammy Yoko