ザ グランド ホテル、アセンド ホテル コレクション(The Grand Hotel, Ascend Hotel Collection)

方便，便宜，經濟實惠

My Wife and I had a great and comfortable stay while here. The location is really great. 15 minute drive to Breckenridge and about the same to Keystone. Was minutes away from downtown Frisco and right next to Starbucks. Very convenient:). The only downside was the staff or lack thereof. We had to wait about 15 minutes when we walked in to check in at about 5pm for staff to come to the front desk. Not a great first impression. There were other times when we needed something and came to the front desk and no one was there. Other than that I would recommend this place.

Its a hotel that's seen better days. The facility looks good from the outside but needs updating on the inside. Rooms are clean and beds are comfortable but furniture is worn. The gym has decent machines but needs a new bench and more variety than two 50lb dumbells.

I want to give this hotel a 4 or 5 star rating but after the interaction I had with the manager via the front desk. Winter storm came through last night and knocked out the power. Totally not their fault, I get that. However we went multiple hours without heat, lights or any power. When I asked for a partial refund or a discount towards another night I was told “absolutely no refunds”. We checked in and got ready for dinner, had maybe an hour in the hot tub which was great, so overall less than 2 hours in the room before losing the power. I was told, I stayed there I pay the full price. We would have taken a breakfast voucher or something! Super inconsiderate and clearly only cares about the money. Will be staying elsewhere next time we are in town.

I booked 2 nights. For some reason my key card did not after the first night. I was skiing all day, then visited with friends until late. I returned at midnight. My key did not work. I waited at the front desk for 10 minutes or so then knocked on the employee door near the front desk. No one came out. In man time, my son tried his card - it did not work. I then called the hotel and they told me to go to the front desk. I was able to get new cards around 12:40. So exhausted and disappointed. Not sure why cards didnt work when we were booked for 2 nights!

The place smells a mix of Mexican Food and Pot. The breakfast costs a fortune if you want it. The people waiting at the front cannot be bothered to help with anything. One didn't know what a wake up call is! The guy sat in his chair and answered questions from the other room. The weight room is literally missing all its dumbells but one 50lb dumbell.

Heater was unbelievably loud and cranked up to 80 on its own in the middle of the night. No dark curtains on the windows let the building outdoor lights keep the room super bright all night. 🙄

The restaurant on site has a lot of potential. The gentleman who ran the breakfast was doing an amazing job by himself. He was very attentive. We really liked the food. The cold weather really did a job on the pipes and it took forever for the water to get hot. I just didn’t have the patience. Fortunately, my companion did. She enjoyed a hot shower. The king size bed was excellent and overall the room was very comfortable.

The good: staff was nice and beds were comfortable. Price was definitely competitive The bad: website said restaurant with breakfast and it was closed which was inconvenient for 6 skiers. Weirdly decorated —felt like a jail.