雲ノ上富士ホテル(KUMONOUE FUJI HOTEL)

從來沒在攜程上寫過評價，今天為了雲之上酒店必須得寫一篇。首先提前2周左右想在河口湖選一個能看到富士山景的房間，其他酒店都滿房了，衹有他家還有就定了，比較詭異的是不含早餐，我去日本從來還沒遇到沒有早餐的酒店。😊入住時詢問説是廚師離職了，好吧，我繼續覺得很詭異。晚上想要在露台泡澡，沖涼的時候發現浴液沒有了！光着出來打電話給前台，前台竟然説讓下樓自己取一下！呵呵！好吧，繼續洗，發現洗髮水護髮素也都是空的。這時候服務人員拿着浴液來了，好吧，繼續洗，發現新拿來的也是空的。這個酒店的環境和view是真不錯，我就忍了。第二天給朋友分享這家酒店的view，東京的華人朋友問是哪家酒店。在我告訴他名字後，他給我分享了一個驚天爆炸大新聞，這家雲之上酒店在日本人和日本的華人圈是相當有名，據説是中國老闆為了酒店房間能看到富士山的風景，把前面鄰居家，拒絕砍伐的樹都毒死了。好吧，這很中國，然後酒店一切不堪的服務都解釋的通了。畢竟中國服務。如果準備選擇這家酒店的小夥伴就慎重吧，服務極差，可以説在日本絕不會遇見這樣的事，另外好的地方就是房間格局裝修對標國內萬達的格局，風景確實很好！建議老闆好好改善服務吧。

The room itself was very good, with an ‘onsen’ at the balcony. You will need to fill up the tub yourself. Location-wise, the hotel is located on top of a hill with a narrow path up. Walking up with your luggage will be a challenge. It’s more accessible if you drive.

無論景觀設施都是絕好的酒店，訂了最豪華的房間，可惜trip.com跟酒店有誤會，兩大一小變了只有兩大，所以有一間小房間空調了，沒有鋪床。廚師突然走了，唯有自己去河口湖站附近的餐廳，點知仲有驚喜。有埋泊車位好方便。

Room is clean as well as the onsen bath tub. The room booked also has full view of Mt Fuji without any obstruction. The hotel staffs are all friendly and helpful. They do offer pick up and drop off services to kawaguchiko station without any charges at specific time. One of the best hotel services I have received. Kudos to the team! Only thing that was not in favor for the trip was the gloomy weather. 🥲 will definitely come back again!

Love the location, it’s nice and quiet. Although food was not to our taste but service was great. We will definitely come back.

小眾酒店，安靜不吵。上山的入口非常隱蔽，建議大家不要步行坡度太高。酒店大廚經常請假所以要有自行吃早晚餐的預案，有中文服務。有班車。風景好。

整體感覺很好，唯一就是從馬路要轉進旅館的小路不太明顯，而且沒有路標，晚上去的時候錯過了幾次！

太棒了，陽台直視富士山，太美了！下次還想來住！

If you are looking for a zen accommodation that is far and away from the hustle and bustle, one that exudes tranquility, has the perfect Mt Fuji view with no photobomb (no one to vie with you for the best view / photo spot) and is new, modern and basically impeccable a room, this is the right hotel for you. I have almost nothing but praises for this accommodation except perhaps its location. As it is allll the way up the hilly area and right on the opposite side of Lake Kawaguchiko’s main bustling area, you can really only rely on 1) their shuttle service which has pretty limited timings (last shuttle at 4.30pm) cos after all it’s mostly meant for shuttling guests on arrival only 2) taxi which is expensive ~ 10mins ride up for 3,000 yen 3) driving your own vehicle. Apart from its distant proximity to the station and all, it really is the best kind of accommodation where it’s almost like an attraction itself, the kind where you intentionally spend a night at the hotel just to get the full experience. Have a look at the photos and let the photos do the talking (sorry they are kinda blurry as I took screenshots off the room video instead). Service is excellent, and staff is really nice and helpful too albeit limited English-speaking staff. They have a Mandarin-speaking staff onsite which is really helpful. My friend and I opted for breakfast as well which is pretty good, but note that you will have to inform the receptionist on your preferred time slot (nothing like the buffet style / seating) at the end of the day (they would likely approach you to ask abt it though so no worries even if you had forgotten abt it). Note that the private hot spring bath in the room is simply natural hot spring water and not onsen; silly me thought it was onsen 🥲 anyhow, the bathtub was really clean too so plus points to the housekeeping. All in all, a really lovely, enjoyable and most definitely unforgettable stay at Kumonoue Fuji! Would I choose to stay here again on my next trip to Mt Fuji? Absolutely, in a heartbeat!