ホテルからの返信: Thank you for your comments and feedback. I am sad to hear that our services did not meet your expectations. On behalf of my team, I would like to firstly express my sincere apologies for this inconvenience. I have taken thorough look into the inefficiencies you have commented and addressed the matters with the respective managers to prevent any shortcoming in the future.My colleagues and I are looking forward to having the opportunity to restore your confidence in our services.
ホテルからの返信: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Eric MommejacGeneral Manager