ピアモント メットコート イン アット ザ グランド パーム リゾート(Peermont Metcourt Inn at the Grand Palm, Gaborone)

#好評#對走廊隔音滿意；#負評#對房間大小，鄰近餐廳，床品舒適度失望

This property does not match the photos! The furniture was dirty and out dated! The receptionist was not at the desk when I arrived. No one knew where she was. I asked for the remote for the TV 3 times and never received it. There was not kettle in the room, however the night attendant was kind enough to find one for me. Horrible experience-I actually left a day early due to the poor customer service! I travelled by plane 2 days, and this is how I was rewarded for stating at your accommodation! Horrible expereice!

The service was cold and unprofessional, the sockets in the room didn’t work and the shower was cold but I could not get much help when I reported it. The room service was very slow and I was even late for a meeting while waiting for my shirt to be ironed. Would not recommend.

No room service which really inconvenience me to go to main hotel for food and beverages

The facilities were a little "tired". Only one towel in double room, no hairdryer. But a good buffet breakfast and helpful staff. The "Grand Palm" has fallen far, and has some of the poorest hotel restrooms we have visited. The last "signed' check was 3 months previous!

Extremely friendly staff

One night stay over during my business trip to Botswana hope to return again

The hotel is spoiled by a poor attitude to maintenance and safety. The 2nd floor corridor has a fire door at each end, secured by a glass cylinder. Sadly, the fire escape at the city end of the corridor has no glass bolt so to keep the door closed, a screw has been driven through. In an emergency, in the dark with a smoke filled corridor and panic, it is hard to see how this fire escape can be opened. I complained to Reception, Maintenance Management and the Hotel Manager...FOUR times but nothing has been done. Very poor.

Worst customer service I have experienced in a long time. Reception staff is plain rude, breakfast is well below par. Room amenities not provided properly. Everyday there is something else missing. Not the standard I am used to from Peermont