Thank you for the amazing service. Really enjoyed staying here and will definitely make use of this guest house again. I travel a lot and this was by far my most comfortable stay.
翻訳
ゲスト
宿泊時期: 2024年11月
ファミリー
10/10
とても素晴らしい
投稿日: 2024年12月23日
Top of the classic, a very peaceful place and would love to be hosted again. Loved the rooms beautiful
翻訳
ゲスト
宿泊時期: 2024年10月
夫婦・カップル
10/10
とても素晴らしい
投稿日: 2024年11月21日
We really enjoyed our stay at the Capital Guesthouse. The location was peaceful, yet convenient to the airport and it was also very easy to drive into the downtown area. The property is well maintained and the pool was a nice place to relax. Our room was quiet and well appointed. Highly recommend staying here!
翻訳
ゲスト
宿泊時期: 2023年10月
出張
8.0/10
とても良い
投稿日: 2023年11月17日
The accomodation and service was excellent. But need to include breakfast in your service. Breakfast should be provided by the Guest house. The location of the guest house is in a perfect area which is quite and suitable for reading and report writing after a conference.
翻訳
ゲスト
宿泊時期: 2023年9月
一人旅
10/10
とても素晴らしい
投稿日: 2023年10月29日
I went to check in late at night but received a warm welcome, none the less. My room was beautiful and neat, located by the pool which is situated in a lovely garden and on both nights I had peaceful sleep. I loved that there was WiFi and full DsTV bouquet, also appreciated having a coffee station in the room. All in all it was a brilliant stay and I highly recommend The Capital Guesthouse, which I would gladly visit again!
翻訳
ゲスト
宿泊時期: 2023年5月
出張
6.0/10
投稿日: 2023年6月29日
The Capital was in all accounts, just okay. Booked on Booking. com, when arriving, there was no signage to confirm that one was at the correct address, eventually we phoned and the gate was opened. Establishment did not know that payment had already been processed. We were advised that breakfast had to be paid for in cash as there were no card facilities. The room was tidy, clean however, the bedside lamp had no globe in it, the one bathroom light also did not work. In the morning, our P120 breakfast was cold.
翻訳
ゲスト
宿泊時期: 2023年1月
ファミリー
6.0/10
投稿日: 2023年2月27日
I was surprised to arrive and asked how much my room rate was (had to convert from USD to BWP. Why was this a hassle upon check in? I was also told my room wasn’t paid for even though I received confirmation from Priceline that it was charged to my card. This was also an issue when I checked out. Spent at least half an hour feeling interrogated about my booking and paying for our room. I’ve never experienced this before and it was not pleasant! Really disappointed that we lost time over this as it’s not often that we travel to Africa and missed out on visiting people we wanted to see.
翻訳
ホテルからの返信: Dear Guest, We sincerely apologize for the confusion at check in and payment verification. Unfortunately in the first two months of this year, we had issues with our booking platform and payments. The only way we could verify a booking was by requesting for proof of reservation and payment from guests. Most of the OTAs we use send both proof of reservation and of payment to guests upon booking and paying. This is done to enable guests to prove their booking and payment upon check in, should they be required to do so. In your case your booking was confirmed and guaranteed with a credit card, however it was not paid, thus you had to use your card to pay at reception. I agree with you that our systems must work efficiently at all times to avoid check in delays and request for proof of payments. I apologize for this and can assure you that our systems are now working efficiently . Yours Sincerely Management