ジュネーヴァ レジダンス(Geneva Residence)

Ótimo lugar, apartamento bem agradável, climatizado e bem localizado

Great location with the tram stop opposite, check in was very easy even though we arrived late. Room was clean, only downside was very thin pillows.

It’s handy as it has a train/bus stop in front of the hotel, the location is great. Unfortunately WiFi never worked and as I did not have a Swiss/French number I could not make a call - there is only someone at the reception from 8am to 10:30am which isn’t ideal. But for the price we get what we paid for. Overall good but we loads of space for improvement.

I booked 3 rooms from Agoda on 02/10/2023. I cancelled the booking after 5 mins as I booked the worng date. I received the email cancelled booking with non refundable my booking. I called Agoda customer serive for help but they said they could not do anything as the hotel refused to refund. Then I requested to reinstate my booking if they did not refund it. But Geneva Residence refused to refund or reinstate the booking. I eamil direct to hotel but no reply. then I did phone call but not pick up the call. Really bad experience.

Good place, easy to use transportation nearby and ideal to stay for some nights visiting Geneva.

The stay was ok. But the sheets need to be soaked in hot water. I had some bedbugs bites. Overall, its a good place to stay

The interior of the residence was disgusting and extremely shabby. Both the exterior and the inside of the apartement were filled with grime and dirt in different places of the apartment. They had stains on the carpet of unknown substances such as dirt and the curtains were physically stuck to the walls and window due to mold and built up dust trapped on the unwashed curtains. The bathroom was no different to the rest of the residence, there was no toilet paper dispenser, and they provided us with no rolls either, we had to get our own. Plug sockets were broken, the couch was stained, hooks were broken and the doors and walls had paint peeling and more stained marks. Not only did the apartment have terrible physical condition, there was a putrid smell of cigarettes which they clearly didn't even care to fix. The website is complete false advertsing, they are using fake pictures which you don't get anything even similiar. The whole apartment, the website and all the lies you are told are just apart of the scam that the owners schemed. Do not book this residence if you want to have an enjoyable stay in France or Switzerland.

We stayed there for a week and got only one towel each for the whole time.