Wingate by Wyndham Galveston Beachfront at Seawall

このホテルの良いところは立地だけで、サービスは本当に最悪でした。目の前で外国語で話しかけられ、とても失礼でした。最初に泊まった部屋はあまり清潔ではなく、本当に失礼でした。0/10

部屋に入った時の綺麗さに驚きました。バスタブが少し汚れていた以外は、清潔で真新しい感じでした。プールで泳ぎ、素晴らしい海の景色を楽しみました。朝起きたら、ベッドの両方にトコジラミがいて、刺された跡もありました。気にしているのかどうか分かりませんが、ハウスキーパーなどに伝えたところ、ベッドのシーツを剥がされて隣の部屋に移動されてしまいました。絶対にここには泊まりません。

部屋はとても清潔で広く、設備も充実しています。立地も良かったです。

The service is awful. When we got there and ask for blankets because we had two beds and one blanket it took two days to get one and it’s because I ask one of the ladies that does the cleaning. I also asked for towels because that to was limited and their where 4 of us two adults and two children. I had to take the towels to the front lobby only not to get into an argument with the lack of customer service Moran at the front desk and he also doesn’t give me the amount of towels I did return back. Also he accused me of tearing some bags during breakfast which my family and I woke up late and did not go to. So that added to the argument and then he had the nerve to say to give him a good review. Oh and the pool we could not enjoy because there was garbage in it and the trash can was overflowing. Oh and rude boy tells me to never come back and I said first and last time. To run a business you need to be kind, courteous and complicit when working with the public, especially in the hotel business. Oh a d parking is not free they charge $15 a day but it’s says free in adds I had seen. Oh and be careful of the deposit they take cus I’m trying to get that back si ce they charged me for it. So please beware before booking.

Not good

No era como sale en las fotos

First when I get there I wasn’t feeling welcome, I got my key for my room, and they asked me if I had a car, I said yes. Then they told me I had to pay extra $15 for the parking. Then I never got anything for my car, like a sticker or anything they just said park in front of ur room. Second, I went to my room, and I didn’t see any blankets. I had to request for them. Third when I use the sink the water came out of it and I had water all over the floor. My daughter took a shower and water came through the ceiling and walls. I went to the reception desk and I been told to wait until someone else comes in to check the room. I asked to get another room and they said they didn’t have any additional rooms, I waited two hours and nothing happened, seems like they only had one person working. Worst experience of my life.

Really nice staff