ベストウェスタン ホテル ヌオヴォ(Best Western Hotel Nuovo)

I will never came back super bad service you never feel welcome they don’t have reception open 24 hours so if something happens u don’t have to who ask for help I stay 6 days and ask if is something going to do around I have no much respond I will never came back

This is a hotel that doesn't do more than needed to keep the third star. Service is OK but no one does more than what is expected and whet the guests ask for. The location is OK but no services, like restaurants, if you don't count McDonalds as a restaurant and I think it is close to blasphemy to mention that name when talking food in Italy. No one told us the hotels restaurant was closed on Sundays... Barely 3 stars

An exceptionally clean hotel with the towels and bedding changed on a regular basis. A comprehensive breakfast which is exceptional for an Italian hotel. The quality of the restaurant food was equally good and the service inside the restaurant ( thank you Luca) was equally amazing. In fact all of the staff from the receptionist to the room cleaners were friendly, considerate and efficient. A lively location with a backdrop of lakes and mountains.

Nice hotel, small bar in reception open until 23:59, friendly service, free parking, nice breakfast. About 10-25 min from Lecco depending on traffic. My room had access to shared roof area / balcony, with view of mountains and lake.

No handicap ramp or elevator, not very accessible. Also rooms linked with each others are not very sound proof, you can hear everything happening on the other side.

Pre booking the hotel was easy, locating the hotel and parking was simple and free. Check in was fine, No lifts and porters so suitcases are up to yourselves. Room was clean, safe and comfortable with air-conditioning very good. Bathroom ok but shower a bit smaller than we are normally used to. Room door very stiff to close so we were worried we would disturb the neighbors every time we shut the door. Housekeeping and Internet very good. We did not eat lunch or dinner as we were always out. Breakfast was average quality and needed more food tags or labels, descriptions. Check-out was fine.

Stayed for one night as a last minute option so had very little choice. No complaints except there was no lift.

Staying on business for 4 weeks. Limited breakfast choice. Car park full everyday and all the spaces have ‘reserved’ signs on them. Woken up at 06:30am by motorbike club revving bikes. Told on a Saturday evening the restaurant was full and not open to me….not what I expect for over €100 per night.

Staff Very friendly and professional, Room was a bit hold and damp near the balcony door. Sea food in the restaurant was not the best !