メルキュール グディニャ ツェントルムに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Zumre,Thank you for choosing the Mercure Gdynia Centrum hotel.We are grateful for taking the time and sharing your impressions after your visit.It is our pleasure to see the high rating and to read that your stay was comfortable.We kindly inform you that any observations will be immediately forwarded to the heads of individual departments.We cordially invite you to visit Gdynia again.On behalf of the management and team of the Mercure Gdynia Centrum hotel,Patryk AdrychGuest Experience ManagerMercure Gdynia Centrum “Your haven in the heart of Gdynia”

ホテルからの返信: Dear Mopsee,Thank you for choosing the Mercure Gdynia Centrum hotel.We are grateful for taking the time and sharing your impressions after your visit.It is our pleasure to see the high rating and to read that your stay was comfortable.We kindly inform you that any observations will be immediately forwarded to the heads of individual departments.We cordially invite you to visit Gdynia again.On behalf of the management and team of the Mercure Gdynia Centrum hotel,Patryk AdrychGuest Experience ManagerMercure Gdynia Centrum “Your haven in the heart of Gdynia”

ホテルからの返信: 尊敬的客人，感謝您對我們酒店的積極評價。我們很高興您喜歡我們的豐盛早餐。您的滿意是我們最大的動力，我們期待您再次光臨酒店，以便您能夠體驗到更多的服務和舒適。代表Mercure Gdynia Centrum酒店的管理層和團隊，Patryk Adrych 客户關係經理

ホテルからの返信: Dear Fabio,Thank you for choosing the Mercure Gdynia Centrum hotel.We are grateful for taking the time and sharing your impressions after your visit.It is our pleasure to see the high rating and to read that your stay was comfortable.We kindly inform you that any observations will be immediately forwarded to the heads of individual departments.We cordially invite you to visit Gdynia again.On behalf of the management and team of the Mercure Gdynia Centrum hotel,Patryk AdrychGuest Experience ManagerMercure Gdynia Centrum “Your haven in the heart of Gdynia”

ホテルからの返信: Dear Guest,Thank you for choosing the Mercure Gdynia Centrum hotel.We are grateful for taking the time and sharing your impressions after your visit.It is our pleasure to see the high rating and to read that your stay was comfortable.We kindly inform you that any observations will be immediately forwarded to the heads of individual departments.We cordially invite you to visit Gdynia again.On behalf of the management and team of the Mercure Gdynia Centrum hotel,Patryk AdrychGuest Experience ManagerMercure Gdynia Centrum “Your haven in the heart of Gdynia”

ホテルからの返信: Dear Maria, Thank you for your kind feedback regarding your stay at the Mercure Gdynia Centrum Hotel. We are pleased to hear that you found our location convenient and that you appreciated the proximity to the beach, museums, and diverse dining options. It is particularly gratifying for us to learn that you valued the cleanliness of our rooms and public spaces, as we take pride in maintaining high standards in our hotel. We are glad that you found our mattresses comfortable and enjoyed a restful night's sleep. Your compliments regarding our breakfast offerings, especially the seafood products and vegetable goulash, are immensely valuable to us. We have noted your comment about the absence of pierogi in our Winestone restaurant; we strive to offer a varied menu and always welcome guest suggestions for improvements. We hope to welcome you back soon and provide you with another unforgettable stay. On behalf of the management and team of the Mercure Gdynia Centrum Hotel, Patryk Adrych Guest Relations Manager

ホテルからの返信: Szanowna Pani Adrianno, Dziękujemy za wybór hotelu Mercure Gdynia Centrum. Jesteśmy wdzięczni za poświęcony czas i podzielenie się z nami wrażeniami po wizycie. Cieszymy się, że pobyt upłynął komfortowo, pozostawiając w pamięci pozytywne doświadczenia. Wierzymy, że Pani opinia będzie stanowiła zachętę dla wszystkich członków naszego personelu do dalszego poprawiania jakości oferowanych usług. Uprzejmie informujemy, że wszelkie spostrzeżenia zostaną niezwłocznie przekazane do kierowników poszczególnych działów. Już dziś zachęcamy do ponownych odwiedzin Gdyni. W imieniu dyrekcji i zespołu hotelu Mercure Gdynia Centrum, Patryk Adrych Kierownik ds. Relacji z Gośćmi Mercure Gdynia Centrum "Twoja przystań w sercu Gdyni"

ホテルからの返信: Dear Wojciech, We are truly sorry to hear about the challenges you faced during your stay regarding the accessibility of our bathrooms. Ensuring all guests' comfort is crucial to us, and we deeply apologize for any inconvenience you and your parents experienced. We are saddened by your suggestion that the team is not helpful. Almost all rooms in the hotel have bathtubs, showers are only available in the highest category rooms, which were completely sold out. Assigning a room for people with disabilities requires prior reservation with the reservation department. We did not have any ill will, only that the hotel was full and that is why we were unable to move you to another room. Your feedback is invaluable, and we will address this matter promptly. Please accept our sincerest apologies for the shortcomings you encountered. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia".

ホテルからの返信: Dear John, Thank you for choosing the Mercure Gdynia Centrum hotel. We are grateful for taking the time and sharing your impressions after your visit. It is our pleasure to read that your stay was comfortable and left a positive experience in your memory. Your opinion will definitely be an encouragement for all members of our staff to continue improving the quality of our services. We kindly inform you that any observations will be immediately forwarded to the heads of individual departments. We cordially invite you to visit Gdynia again. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Experience Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia"

ホテルからの返信: Dear Zoltán S, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our fantastic service and the wide variety of breakfast options, including Polish specialties. Your kind words about our team's service are truly appreciated. We are pleased to offer amenities like a pool, sauna, and massage service to enhance your stay. We look forward to welcoming you back soon! On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."

ホテルからの返信: Dear Alex, We are sincerely sorry to hear about the inconvenience you experienced regarding your booking oversight. We deeply regret any dissatisfaction caused by the situation you encountered. At Hotel Mercure Gdynia Centrum, we value our guests' comfort and satisfaction, and it is disheartening to learn that your experience did not meet your expectations. We truly apologize for the lack of communication and assistance in addressing the issue promptly. Regarding the refund policy, we understand the frustration this situation may have caused. We have analyzed your inquiry very carefully, but in accordance with the policy and regulations that both we and our guests are obliged to follow, a refund was not possible. Your loyalty as a Gold Accor member is highly appreciated, and we are genuinely sorry for not meeting the expected level of service on this occasion. Rest assured that your comments have been shared with the relevant team members for internal review and to prevent similar occurrences in the future. We sincerely hope for the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. If there is anything else we can assist you with, please do not hesitate to contact us directly. Wishing you pleasant travels ahead. On behalf of the management and team of the Mercure Gdynia Centrum hotel, Patryk Adrych Guest Relations Manager Mercure Gdynia Centrum "Your haven in the heart of Gdynia."