Hotel President Wilson, a Luxury Collection Hotel, Geneva

Good hotel if you want to be on the promenade but some 30 minutes walk to the station. However hotel can help with the taxi if you need one. Rooms were clean and airconditioned. Good hotel however for my feeling it’s more of a 4 stars than 5.

房間隔音效果差，價格高於其設施標準。

日內瓦的老酒店了，房間會有點老。

性價比極差的酒店。隔音很差。

Bel hôtel idéalement placé mais le service laisse à désirez, le personnel est peu arrangeant, propose jamais de solutions suffisantes à vos problèmes malgré un prix des chambres relativement haut c’est décevant venant d’un établissement de cet importance. Si vous aimez les services de luxe attentionnés vous ne le trouverez pas ici, une erreur peu arrivé mais ils les cumulent, j’espère que la prochaine fois ça sera mieux !

I booked his hotel because of flight cancellation from Switzerland to United States so it was an emergency situation. The Wi-Fi connection was extremely important and the hotel Wi-Fi connection was horrible. Frustrating as I tried to fill out government Covid apps for travel with their poor Wi-Fi internet service constantly disconnecting. I was grateful for early check in for my room because of my flight cancellation. My hotel room had dangerous sharp glass panels covering the furniture. The corner glass cover edge by the tv furniture stand Scratch my hand and almost cut open. That glass corner was inches to cutting a large laceration near soft tissue of my forearm.

This is definitely no longer a 5-star property and there are much better choices in the same area. The property is in desperate need of a full renovation, the rooms are showing a lot of wear and tear and the bathrooms are direct from the 1990's. Service is fine but nothing spectacular. Housekeeping was very inconsistent with toiletries not being refilled and coffee and glass wear not being replaced on multiple days. These were attended to when notified, but you should not need to do that at a 5-star property. No benefit for being a Bonvoy Gold Member - not recognized when checking in and simply told no when I asked for the complimentary upgrade membership is supposed to entitle you to even though they clearly weren't at full capacity. Warning that parking is 40 CHF per day and there is no other option. We stayed at other 4 or 4.5 star properties during our 2 week trip in Switzerland and this was by far the worst. I would avoid this property until a major overhaul is completed.

Excellent location, opposite Lake Geneva. Stunning views. Very walkable. Staff, food, service were all 10 out of 10. Welcomed back to the hotel each time by the wonderful doormen. I did not want for anything! Highly recommend! Geneva is a beautiful city.

Service was great! The welcome gift in our room was unbelievably delicious and a great start to our wedding/honeymoon trip!! The location is great, easy enough to walk around down and a 10 minute walk to old town. The hotel bar was great for cocktails, we didn't have a chance to eat there but it looked amazing!