ロイヤル チュラン ペナン(Royale Chulan Penang)

第一天入住的房間不好，一直有噪音，要求換房，前台很快就給換了，告知房間的噪音來自空調的發動機，總體來説，入住體驗還是不錯的，地理位置優越，去市裡的景點都是步行能到，都是 15 分鐘到 20 分鐘內，酒店服務很好，要求的東西都能及時送到，房間衞生還不錯，衹是設施確實陳舊，早餐很豐富，選擇很多，拋開陳舊的設施，還是值得入住。

Bad experience. Cut my toe at the corner of the toilet door skirting . Called the receptionist & told what happened , she just went “Oh.”. Asked for first aid kit, they sent someone up to just pass the kit & went off. The kit wasn’t even fully equipped. Following that incident , went out the whole day, put the button for room cleaning. Only to come back to my room that was not cleaned by the staff . Had to asked for cleaning & I complained that my room wasn’t even cleaned even I was out whole day but didn’t even get an apology from the staff.

The hotel is strategic, with ample car park that's located in a special building. There is a 7 eleven within walking distance and a chinese foodcourt. It is about 10 minutes walk to Little India / Jalan Kapitan Keling for nasi kandar. Service is really good, check in is fast. However the swimming pool is a bit moldy and the same goes to the toilet.

Been given room no.444 at first. Tried to think positive since it’s ‘not so good number’. But our instinct never get more wrong. Failed to access to the room and the door’s knob scanner looked like damaged and replaced many times. They changed to room 442. Room is ok. View facing to the pool. But just not my lucky time to ‘be accompanied’. Breakfast is ok and service is ok.

Traditional hotel with good service provided. It closes ferry terminal and not too far from main business centre.

The location is okay.. but the parking is so bad.. maybe because i came on wesak holiday.. the guest is too many.. the parking is unavailable in the parking zone. But the guard just says parking is up up.. then where to park? Aiyooo so bad about the parking.. anything else is just great.. the room is great.. the receptionist is also friendly despite a busy day.

Very near to find Nasi Kandar Merlin.. Just walking around 10 minutes. Nice & clean room. Nice decoration. Very comfortable for my family. Must repeated again for the future.

Stayed in this hotel whenever we are in Penang but was deeply disappointed with the overall condition and service level…. Cleanliness of the room was poor & found cockroaches in the toilet. The service staff forgot to provide bath towels on 2 occasions (we stay for 5 nites). Will not mentioned breakfast as it was during the Hari Raya holiday & the breakfast was held in a huge hall. …the table & seats were messy & dirty…frankly not sure whether I will come back the next time…