Staffs are friendly and welcoming. Good location near KOMTAR, Prangin Mall & 1st Avenue Mall. Has a Coway water filter near the Reception area, so hot drinking water is readily available. The hotel provides complimentary water bottles as well for the room. Water pressure of the shower is good. Toiletries such as shampoo, shower gel & shower cap is provided. Coffee and tea sachets are provided too.
CarPark is available although it’s privately owned and have to pay for parking. Bed sheets are thin, just bearable for a few nights stay. The safe deposit box in the room doesn’t work though. Strongly recommend that the hotel look into pest control as we found a few small cockroaches at the washroom, the toilet seat, the mini kettle area on the table, and also at the corners of the room in the floor.
Overall happy with the hotel location, amenities and staff helpfulness; although improvement on cleanliness would be great!
翻訳
Shawn102
デラックス ダブルルーム
宿泊時期: 2025年5月
夫婦・カップル
8件の口コミ
6.0/10
投稿日: 2025年6月13日
Hotel maintenance is very bad. But the charge is so high. The room environment is too hot even with 16 degrees of aircond at night. The photo shows everything so well and highly environment in the room, however when 1st step into the room, I totally regretted just trusting the photo blindly. The room is big but the aircond condition is not acceptable, total spoilt my trip because of this type of accommodations. The owner should consider doing something about it rather than just keep letting your customer be disappointed.
翻訳
Winther Lee
スーペリア ダブルルーム
宿泊時期: 2025年9月
夫婦・カップル
17件の口コミ
6.0/10
投稿日: 2025年12月8日
I stayed here with a friend. Her room upstairs had serious humidity issues and water leakage. My room had cockroaches, which made the stay uncomfortable. The maintenance and cleanliness need improvement.
翻訳
ゲスト
スタンダード ツインルーム
宿泊時期: 2025年12月
友人同士
8件の口コミ
4.5/10
投稿日: 2026年1月6日
We have a booking for twin beds but they gave us a joint bed.
翻訳
MAHIN BOY
スーペリア ダブルルーム
宿泊時期: 2025年4月
夫婦・カップル
5件の口コミ
8.0/10
とても良い
投稿日: 2025年6月3日
Wonderful stay. Housekeeping team prepared cute decorations for my stay. Thank you WOW Hotel Penang
翻訳
Doctor Dr
スーペリア ダブルルーム
宿泊時期: 2024年7月
一人旅
31件の口コミ
3.0/10
投稿日: 2024年8月24日
In the middle of the night, a small cockroach emerged from underneath the wall near the head of the bed. I tried calling the front desk, but there was no answer. I’ve attached two photos : Photo 1 shown cockroach as it continued to move around the wall. Photo 2 can see the wall is none.
Additionally, the window in the room was damaged and seemed at risk of falling off, posing a serious safety hazard. No wonder a curtain to cover.
Lastly, it’s important to note that there was no information in the booking details about needing to walk up stairs to reach the counter. This is crucial information that should be communicated to guests.
翻訳
6/13
ゲスト
スーペリア ダブルルーム
宿泊時期: 2024年8月
夫婦・カップル
14件の口コミ
10/10
とても素晴らしい
投稿日: 2024年9月8日
hotel okey selesa parking pon ad boley datang lagi lepas ni .. thank youuu ..
翻訳
AP Chuah
スタンダードダブルルーム
宿泊時期: 2025年2月
一人旅
2件の口コミ
8.5/10
とても良い
投稿日: 2025年3月27日
Great and convient location to stay! Easy access to keys atractions around city.