Majestic Court Sarovar Porticoに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We regret to learn that you found the room size unsatisfactory and that our services fell short of the standards we strive to maintain. We are also sorry for the inconvenience caused regarding the internet connectivity, breakfast experience, and any additional charges that may have impacted your overall impression of the hotel. Your comments have been noted and shared with the concerned departments for review and necessary improvements. Guest feedback is invaluable in helping us identify areas where we need to enhance our services and facilities. We understand your disappointment and regret that we were unable to provide the comfortable and enjoyable stay that you expected. Please accept our sincere apologies for the inconvenience caused. We appreciate your feedback and hope you will give us another opportunity in the future to provide you with a much-improved experience. Majestic Court Sarovar Portico, Navi Mumbai Regards, Austin Rozario FOM

ホテルからの返信: Dear Deeps, I'm deeply sorry to read about your recent experience about the state of our rooms and the incident upon check-out. We strive to provide our guests with the best accommodation, therefore, it’s concerning to learn about your dissatisfaction. Please be ensured we are constantly working to make improvements, and your feedback is valuable to this process. The situation you described regarding the booking requirements is, indeed, a policy we must adhere to for auditing purposes, ensuring accuracy in room occupancy. Nevertheless, it sounds like this wasn't communicated effectively and with the necessary degree of courtesy. I regret any misunderstanding and upset caused and want to assure you that we’ll address this internally, with the aim of providing better services to our guests. I understand your feelings and respect your decision. Though your recent experience may have soured your opinion, we hope that in the future we can have another opportunity to better serve you and rectify the negative impressions you had. We are committed to providing good, efficient service and comfortable stay. Regards, Mr. Kamlakanth Panda General Manager

ホテルからの返信: Dear Guest, Greetings !!! We are truly glad to hear that your meeting on 12th Feb went smoothly and that you enjoyed the ambiance, food, and service. Our staff always strives to offer top-notch services to our valued customers and your kind words will definitely boost their spirits. It’s wonderful to know that Mr. Vinay Parnav, Sashikat and their team were able to make your experience a memorable one. Moreover, we are delighted to learn that the event setup and the buffet presentation met your expectations. We continuously work hard to provide an excellent experience and your feedback validates our efforts. Your continued patronage is sincerely appreciated and we look forward to serving you again in the near future. Regards, Kamala Kanta Panda General Manager

ホテルからの返信: Dear Ostyn, We are delighted to hear that you enjoyed your stay, found our accommodations family friendly and our dinner to your liking. Your feedback serves as a great testament to our dedication to providing excellent services for an enjoyable guest experience. We're thrilled to find out we have won your strong recommendation and we look forward to welcoming you back for another delightful experience in the future. Regards, Kamala Kanta Panda General Manager

ホテルからの返信: Dear Guest, We're thrilled to hear about your wonderful weekend stay at Majestic Court Sarovar Portico and that it left such a lasting impression. We take pride in the ambiance and services we offer, and it delights us to learn that you enjoyed them all. Your commendations about our friendly and helpful staff, cleanliness, stylish rooms, and excellent service from our dining service are heartening to read. It's fantastic to know that you found our location beautiful, as we believe that environment plays an important role in enhancing the overall guest experience. Furthermore, it's pleasing to acknowledge that you found our food to be of great value, this is something we always strive to deliver to all our guests. We are always keen on equipping our rooms with what might be required and consider comfort a paramount feature of a hotel room. I am pleased to hear that you appreciated this during your stay. It's heartening to hear that you intend to visit us again for a longer duration in the future. We look forward to welcoming you back and strive to make your future stays even more memorable. Warm Regards. Regards, Kamala Kanta Panda General Manager