スター ホテル(Star Hotel)

It was really a bad experience. The air-conditioner blows out hot air, the wall leaks water, no hot water for shower, everything is old. The staffs there are very helpful, and the hotel is located at an excellent place for taxi. BTW, there is no taxi app in Burundi, generally 2000BIF per km. I don't recommend this hotel now.

Internet, water,and power are turned off most of the day. If you want water for the shower or toilet you would ask the front desk and within 3 hours you would recieve cold water. I stayed there a month with no hot water ever. Swimming pool was a pond open to the community. No TV. This is camping, not staying at a nice hotel. The windows in the 4 different rooms i stayed in were broken. They would move me each time something would brake.

This is a terrible place! Customer service is horrible! Place is very dirty, toilet was not clean and had urine on it! Water kept getting cut off! No one ever came to clean the room! The worst part of our stay was when we got served bread with mold on it! I showed to the manager and never even came to apologize and said anything! I don’t understand how this hotel is still functioning! Would not recommend and would definitely not stay here ever again