ゲゲストDon’t believe the pictures in the advertisement! They don’t reflect reality. The pictures pretend that the hotel is at least a 4 * location. The truth is that this is not the case! It is located at a very poor area in mid of the island where local people burn their trash including plastic. The smell is disgusting it is everywhere, in your room also during night and it burns in your eyes. The hotel is run by a group of very young unprofessional boys and I would like to emphasise that they are really friendly, kind and helpful and try to do their best. They also prepare breakfast in a kitchen which is disgusting! Therefore, I preferred to have breakfast at a proper place even though breakfast was included. See the attached fotos to get an impression what expects you and better choose another hotel if you want to enjoy your holidays. I had to pay 400 € for 3 nights, it is not worth half the price. I tried to get a reimbursement but the hotel didn’t accept. They obviously see the hotel as a cash cow and not a place where their guest should feel comfortable. This was very frustrating! At the end Trip. com accepted my complaint and offered me help. My advice: Choose a hotel at the beach, there are so many!
ゲゲストThe Hotel is 10min away from the harbour by bicycle. 45min by foot. If you're travelling with luggage you definitely have to take a horse wagon. At the entrance you are greeted by around 50 bikes. Not a very nice sight to beginn with. The rooms have a pungent smell of mold. The clima started to drip in the middle of every night and it made the bed wet. The toilet did not flush good. You have to flush at least 2 times to get rid of your poop. The internet in the rooms was also not good, only one bar, maybe if you are lucky two bars. The beach is nice but there were no parasols. The breakfast buffet was horrible. We ate 3 times there and in 2 of the 3 times we had a hair in our food. The food is not fresh at all. The bread is stale and hard and the variety is not big at all. Usualy you will get for breakfast what was dinner the night before. The workers are very nice but at the buffet they were just intrusive. A few times we were still chewing our food and they asked if they can remove the plate. Like let me finish chewing. And they did not let you open the food warmers. There was always one person opening the warmers and standing close to you, watching what and how much you take. A little uncomfortable to be honest. There are definitely nicer hotels in gili trawangan and we are a bit sad because we got fooled by the good reviews we red.
ССветлана БWe’ve spent more than month in this hotel and that was perfect time. Room was spacious, with AC and hot water. They’ve cleaned our room under request. Breakfast was pretty big and they offer choice.They have their own sunbeds and umbrellas on the beach, which is next to hotel. Also they have a restaurant with live music and good choice of food. Staff was very helpful and friendly. Definitely come back.