オシアノ ジャムブルウック リゾートの口コミ・レビュー・評判

ホテルからの返信: キム様、当リゾートでのご滞在について詳細なレビューを投稿していただきありがとうございます。当リゾートのセキュリティ、プライバシー、静かな雰囲気、スタッフの親切さを高く評価していただき、うれしく思います。Wi-Fi の速度が遅く、エアコンの性能が悪かったため、ご不便をおかけしましたことをお詫び申し上げます。お客様のご意見は私たちにとって大切なものであり、ゲストの体験を向上させるためにこれらの問題に対処してまいります。自転車のレンタルと朝食については、お客様のご期待に沿えなかったことを残念に思います。お客様のご意見を参考にして、これらのサービスを改善し、ゲストの期待に沿うようにします。率直なご意見と 4.5 つ星という総合評価に感謝します。お客様のコメントを参考にして必要な改善を行い、今後ゲストにより満足していただける体験を提供してまいります。当リゾートをお選びいただき、ありがとうございました。またお越しいただき、より楽しいご滞在をお楽しみください。敬具、ジェネラルマネージャージャンブルウク オセアノ ギリ トラワンガン

ホテルからの返信: ジウー様、当ホテルに最近ご宿泊いただいた際のご感想とご意見をお寄せいただき、ありがとうございます。最近改装された客室の清潔さ、特に清潔なエアコンと便利な足洗い場の蛇口を気に入っていただけたとのこと、大変嬉しく思います。リゾートの目の前にあるプールとシュノーケリングをお楽しみいただけたとのこと、大変嬉しく思います。また、ご滞在中に映画上映会をご利用いただいたことも嬉しく思います。シャワーのフィルターが固定されていたことと、近隣のアメニティから遠いことでご不便をおかけしたことをお詫び申し上げます。特にシュノーケリングを予定されていたため、全体的なご体験に影響があった可能性があると認識しています。道路状況に関するご意見に感謝いたします。今後の改善のために検討させていただきます。当ホテルにご宿泊いただき、ご意見をお寄せいただき、改めて感謝申し上げます。今後もお客様をお迎えし、より良いご体験をご提供できる機会があることを願っています。他にお手伝いできることがございましたら、お知らせください。敬具、ジェネラルマネージャージャンブルウク オセアノ ギリ トラワンガン

ホテルからの返信: Dear Our Valuable Guest,Thank you for taking the time to share your feedback with us. We appreciate your honest review regarding the location of our hotel.We understand that the distance from the main attractions and the conditions of the road at night were a concern for you. We sincerely apologize for any inconvenience this may have caused during your stay. Our guests' safety and convenience are of utmost importance to us.Your comments will be taken into consideration as we continuously strive to enhance our guests' experience. We value your input and hope to have the opportunity to make improvements in the future.If there's anything specific you'd like to share or if you have further suggestions, please feel free to reach out. We appreciate your patronage and would be honored to welcome you back in the future.Thank you once again for choosing to stay with us.Best regards,General ManagerJambuluwuk Oceano Gili Trawangan

ホテルからの返信: Dear Our Valuable Guest,Thank you for sharing such a glowing review of your stay at Jambuluwuk Oceano Gili Trawangan! We are thrilled to hear that you found our hotel excellent and that you enjoyed the spacious and new rooms, as well as the interior design. Your appreciation means the world to us, as we take great care in curating an environment that is both comfortable and aesthetically pleasing.We are also pleased to know that our tranquil location on the north side of the island provided the peaceful setting you were looking for. It’s wonderful to hear that you would highly recommend our hotel—your endorsement is the highest compliment we could receive.We look forward to welcoming you back to Jambuluwuk Oceano Gili Trawangan in the near future. Should you need any assistance or have special requests for your next visit, please do not hesitate to reach out.Warm regards,General ManagerJambuluwuk Oceano Gili Trawangan

ホテルからの返信: Hello Ms. Sarah,We appreciate your wonderful feedback and are thrilled to hear that you had an excellent experience during your stay at Jambuluwuk Oceano Gili Trawangan]! Thank you so much for taking the time to share your positive thoughts.Our team works hard to provide the best service and create memorable moments for our guests, and we are delighted that we could meet your expectations.If you have any specific highlights or suggestions you'd like to share about your stay, feel free to let us know. Your input is valuable to us as we strive to continuously enhance our services.Once again, thank you for choosing Jambuluwuk Oceano Gili Trawangan. We look forward to welcoming you back in the future. If there's anything else you need or if you plan to return, don't hesitate to reach out.Safe travels, and we hope to see you again soon!Best regards,General ManagerJambuluwuk Oceano Gili Trawangan

ホテルからの返信: Dear Our Valuable Guest,Thank you for your positive review! We are delighted to hear that you enjoyed your stay and found our staff to be very helpful.Your satisfaction is our priority, and we appreciate your kind words about our service. We look forward to welcoming you back for another enjoyable visit!Best regards,General ManagerJambuluwuk Oceano Gili Trawangan

ホテルからの返信: Dear Our Valuable Guest,Thank you for your positive review! We are pleased to hear that you had a pleasant stay at our hotel. Your feedback is greatly appreciated, and we are glad to know that you were satisfied with your experience.We hope to have the pleasure of welcoming you back in the near future.Warm regards,General ManagerJambuluwuk Oceano Gili Trawangan

ホテルからの返信: Dear Our Valuable Guest,Thank you for your brief but positive review! We are delighted to hear that you enjoyed your stay with us.We hope to welcome you back again soon for another great experience.Best regards,General ManagerJambuluwuk Oceano Seminyak Hotel

ホテルからの返信: Dear Ms. Irina,Thank you very much for your kind review! We are delighted to hear that you enjoyed your stay with us and appreciated both the beauty of our hotel and the service provided by our team. Your feedback means a lot to us and motivates us to continue offering the best experience for our guests.We look forward to welcoming you back in the future and hope to exceed your expectations once again!Warm regards,General ManagerJambuluwuk Oceano Gili Trawangan

ホテルからの返信: Dear Mr/ s. Prihk,Thank you for your review! We appreciate your feedback regarding your stay with us. We are glad to hear that you found the room comfortable and clean, and that you enjoyed the calm atmosphere, making it a great choice for families.We understand that our location may be a bit far from the central pier area, and we appreciate your insights about the transportation options available. It's great to know that our staff were helpful during your stay, as they strive to provide excellent service.Thank you once again for your comments. We hope to welcome you back in the future for another enjoyable experience!Warm regards,General ManagerJambuluwuk Oceano Gili Trawangan

ホテルからの返信: Dear Mr/ s. Korykina,Thank you for sharing your review with us. We appreciate your feedback and regret any inconvenience caused during your stay.We apologize for the issues you encountered with the faucet and air conditioner in your room upon arrival. It is unfortunate that you had to argue to have these resolved, but we are glad that the matter was eventually addressed by changing your room.We're pleased to hear that you found our location excellent, being on the first line, and enjoyed our breakfast offerings. The evening film screenings on the shore are indeed a highlight, and we're glad you had the opportunity to experience this during your stay.Your comments are valuable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more seamless experience.Best regards,General ManagerJambuluwuk Oceano Gili Trawangan