フェアフィールド イン & スイーツ ウィルミントン ニュー キャッスル(Fairfield Inn & Suites Wilmington New Castle)

The hotel was nice and clean. The only 2 the things i didn't like was the bed was not very comfortable and the room we were in was by the kitchen and between the early morning hours during the breakfast time it was very noisy and hard to sleep in because of all the banging of pots and pans came thru our room wall and made it very hard to get any sleep.

Nice suite upgrade. Overall great stay. Glad I had my sleep mask as the blackout curtains were non existent.

We booked the hotel because it had a pool, informed on our second day that the pool was reservation only, we made a reservation for the next morning, woke up early and arrived to the pool closed because of the cleaning crew vacuuming and shocking the water. Never was able to use the pool we paid for.

Perfect place to stop during our travels back up North from Florida. Excellent room, friendly staff, great breakfast and the use of the pool was a real bonus for my back after sitting in the car for long hours.

This hotel is so nice. Everyone is very friendly and the rooms and amenities are above 5. I will be returning soon

I liked the area the hotel was in. Around a lot of places to eat and shop. I didn’t like how noisy it was when trying to sleep being on the 1st floor.

Picked this hotel specifically for the heated pool. 24 hours after I made my reservation, I received an email informing me that the pool requires reservations and it’s open limited hours until 6pm and closed Sundays. Called the hotel and reserved for one hour. Was informed I could have 7-8 pm. 2 hours past their closing hours. At check in, was told that my reservation for the pool was a day after my check out and this was blamed on me. Eventually, through my persistence, front desk contacted the room who booked the pool and they agreed to share the pool space. Made-up policies, poor communication, evasive service and lack of ownership…. Yes, the hotel is clean and well apportioned, but so are so many other hotels. With so many options in the area, this Bonvoy traveler will not book this hotel again.

This was our 5th stay, we like this place; it's clean, comfortable, and convenient to downtown Wilmington. We make this trip every 2-3 months and will definitely stay again!

Perfect midway point for our trip. It was spacious and the breakfast was great