スプリングヒル・スイート・リッチモンド・ノース/グレンアレン(SpringHill Suites Richmond North/Glen Allen)

Pool was down, no hot water, bathroom was dirty, door knobs and sink faucets very loose, toilet clogged before we got there. The staff were very nice.

This hotel is in need of a major renovation, furniture is worn out, rooms are well worn, lights don’t work in the rooms, pool is broken, definitely not up to Marriott standards.

Everything was fine and acceptable except for the closet, the door was broken and the low profile toilets are very hard for older/larger guests to use. It can be considered embarrassing overall.

The room was minimally cleaned, found tash from prior occupants under bed. Broken items included: door lock, closet door, desk chair, toilet flush handle, and refrigerator. Bubbled wallpaper in bathroom. Would never recommend, there are many better options. I did approach the front desk about this who seemed pretty meh about, offered to credit me bonvoy points which I'm not a member of. Rm 216 for reference.

They do not have a pool or hot tub. Manager said it had been down for some time and probably will not reopen. We went there because of the pool. Very disappointed.

Had to change room electrical outlet in bathroom was brole towl bar fell off wall. Only 1 ice machine worked only on fourth floor. Usability a great hotel must fave been a bad week. But would stay here again.

Rooms were ok but not super clean. Was bummed the pool and hot tub were closed as this was a big reason we booked this hotel. I understand it is hard to notify guests of things like this but we would have known a day early we would have booked somewhere else. Our friends room was not as clean as ours so that added to the 3 star review

The room was a bit dingy and the air unbelievably dry and uncomfortable. We could hear kids running in the halls late into the night though I suppose that is not the hotels fault. The pool was empty. The staff was friendly and kind. The breakfast was varied and hot. I’m not sure it was worth the price but I guess for the area it’s pretty good.

The indoor pool was closed for maintenance. The man who checked us in was abrupt and not very friendly.