ベストウェスタン プラス グレン アレン イン(Best Western Plus Glen Allen Inn)

At 3 pm , had to wait to see if room was ‘ready’. Found hair in the bathtub ( inexcusable) and had to go down stairs for wash cloth and hand towel

This Best Western was ok, but could be much better. The area around it wasn't great (car washes and view of storage unit out our window). The room was clean and and quite large, but not sound-proofed. I could hear someone snoring in an adjacent room and there were girls from a soccer tournament that started slamming doors around 6:30 and it went on for over an hour. Room #104 had a full size fridge and cooktop, but no dishes or pots to use, so kind of a waste. We stayed at this hotel rather than others due to the breakfast included, though it was a little disappointing. The cereal and biscuits were stale, the scrambled eggs tasted fake, and the apples were mealy (only apples and oranges offered). There was a person stationed in the breakfast room just sitting there while trash overflowed and milk and plates ran out. For over $200 in a far suburb of Richmond, I expected more.

The Good: -the room had a nice bathroom mirror, bed, was ok -no Internet issues with my phone. I did have issues with my Nintendo switch -downstairs lobby had a great coffee machine, had plastic cups, bowls, and forks The Bad: -the cable has some channels locked but who cares, why are the HDMI ports locked? On the TV, the only other HDMI port is locked and I cannot use it. Even the additional HDMI port on the wall doesn't work. So I was forced to watch the same 6 channels -Kitchen had no silverware, pots, pans. They did have paper cups but since house keeping doesn't exist, we ran out of the first day -stains on the curtains, couch pillows, the cough bed had plastic wrap on it AND it had dirt on top of the plastic wrap -the bathroom had some small stains on the wall and had some hair on the ceiling -breakfast was not looking tasty -no phone in the room, just a cord for the phone to plug into the wall. Any issues we had, we were forced to go downstairs to the lobby -no one cleaned room, I had to go ask for towels and put my trash outside my room because no one ever came to clean my room. I had 3 people in this room, one of which being a baby. Even with the "please come clean my room sign" no one came. We had to go downstairs everyday and ask for toilet paper, trash bags and towels. When I complained in the lobby, I was ignored. When I requested a cleaning, no one ever came to clean. Completely unprofessional overall. It feels like I payed for a hotel and received a motel.

Check in was fast and easy. The hotel staff was friendly and helpful. The hotel was very clean. I would stay here again.

The check in staff were very nice. When we checked out they gave my daughter a gatorade since she had a tournament! Very thoughtful!

Very nice staff, clean and updated. Good breakfast overall good experience Would stay again

Awesome location, hot breakfast was a great change from the old and bland continetal style every other hotel provides. Staff was courteous and friendly, beds were comfortable, and the rooms were spacious. I will definitely keep best western plus hotels in my list of the good ones at a decent price!

For the fourth week in a row, the staff, friendly as always. Rooms were clean and comfortable.

The staff was warm and welcoming, and the hotel was immaculate. I was especially impressed with the toiletries!