ヒルトン・ガーデン・イン・ワシントン DC/グリーンベルト(Hilton Garden Inn Washington DC/Greenbelt)

The TV didn't work in the initial room. It took 45 min for someone to come to the room to try and fix it. We were given a new room right beside ours, which was convenient, but it took too long. Our toilet clogged and when we called the front desk we were told nobody was on duty and that we could come down to the front desk and get a plunger. Apparently, when you stay here you actually become an employee.

The staff was nice, the rooms clean, but they put us in the worst room in the place. The hotel was very empty on a Tuesday- Wed. Ground floor, next to the elevator. The worst part was the heater.. it would go on every 5 mins, first the ac would turn on the compressor, then heat, then turn off, sounding like a massive clunking, chugging, death, each time. We didn't sleep and it was almost amusing how horrible it was. I was visiting DC for a conference for stage IV cancer patents that were miraculously still alive because of drug trials, I being one of them. I'm just happy to be alive, so I didn't complain, but you asked for my review, so here it is.

We did not have room keys to our room. Someone had to let us in every time we needed to enter our room. I also booked two rooms and they didn't even have them on the same floor. The last time I stayed here the pool and jacuzzi weren't working. I will never book here again

The key entry system was down. Forcing us to be escorted to our room each time we needed entry. The staff was very short and seemed frustrated the entire time. This was inconvenient and affected our timeline.

very slow check in process, keys not working so had to wait for service person to let you in room. Noisy at night.

Would have liked an extra blanket. Great heating/ac. As we like a cold bedroom to sleep would have been nice to have a heating option for the bathroom; however the room heated back up quickly. Unfortunately the toilet stopped flushing properly during the night, but we reported it when we checked out so they could fix it promptly. Great breakfast option on premises. Our server was excellent. The food was very tasty.

Overall is not a bad stay but my room was not clean or refreshing at all. we had stay there 2 night 3 day. I ask the cleaner on our floor she say i have to call downstairs i felt that was a bit much i pay for the full service experience when i come backin my room it should have fresh towel and the trash should have been dispose and it was not plus i had my kids there poor service

Hotel was clean and up to date. Breakfast was great addition. Location was grea.

There was an unpleasant odor on the first floor of the property. It seemed that maybe it was coming from the gas fireplace, but I'm not sure. But at one point I placed a towel in front of my door to prevent that odor from drifting into the room. The front desk staff was underwhelming. There were times I had to wait a long time at the desk for staff to come from the back. One time, there was no one around and even when I called the front desk, there was no answer.