スルタン ケーヴ スイーツに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Manbahaowangbi,Thank you very much for your wonderful review and for sharing your experience with us.We are delighted to hear that you enjoyed our breakfast, views, location, and especially the service provided by our team. We are also very happy that we were able to locate your necklace and assist you with arranging transportation to the airport in time.Knowing that our efforts made a positive difference to your stay means a lot to our entire team. Thank you again for your kind words, recommendation, and for choosing Sultan Cave Suites.We hope to have the pleasure of welcoming you back to Cappadocia in the future!Warm regards,Bahar Özdemir, Ms.

ホテルからの返信: Dear odododododod,Thank you very much for taking the time to share such a detailed review of your stay with us.We are delighted to hear that you enjoyed our beautiful views, breakfast selection, terrace experience, and the comfort of your Family Suite. It is also wonderful to know that our team was able to assist you during the morning balloon viewing and help make the experience more enjoyable.We sincerely appreciate your feedback regarding the Wi-Fi connection in your room. Due to the unique structure and thick stone walls of our cave rooms, connectivity can occasionally be challenging, and we are continuously looking for ways to improve the experience for our guests.Thank you again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you back to Sultan Cave Suites in the future.Warm regards,Bahar Özdemir, Ms.

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our breakfast and appreciated our location.We are sorry that some aspects of your stay did not fully meet your expectations. Regarding the bathtub, all room features are clearly specified in the room description at the time of booking. We encourage guests to review these details carefully to ensure the selected room type matches their preferences.We also apologize for the inconvenience you experienced with the shower and sink. Had these issues been reported during your stay, our maintenance team would have been happy to inspect and resolve them immediately.As an authentic cave hotel, some of our rooms naturally have a more intimate atmosphere, which is part of the unique character of the property. We understand that this style may not suit every traveler's personal preference.Thank you once again for your comments. We value your feedback and wish you pleasant travels in the future.Kind regards,Bahar Özdemir, Ms.

ホテルからの返信: エヴァ様、素敵な言葉をいただき、またスルタンケーブスイーツをお選びいただき、誠にありがとうございます。景色や夕日だけでなく、ご滞在を特別なものにする細やかな心遣いもお楽しみいただけたとのこと、大変嬉しく思います。私たちの心温まるサービスが、素晴らしい思い出作りに役立ったと伺い、スタッフ一同、大変光栄に思っております。また近いうちに、忘れられないカッパドキア体験をお楽しみいただけるよう、皆様をお迎えできることを願っております。敬具、バハル・オズデミル

ホテルからの返信: Dear Mihudaiwang622,Thank you very much for your perfect rating and for sharing your experience with us.We are delighted to hear that you enjoyed the unique atmosphere of our hotel and that your child especially enjoyed the stay. It is also wonderful to know that you found our property a great place for photography and creating special memories.Thank you as well for your feedback regarding the breakfast. We appreciate your suggestion about offering more hot dishes and will certainly take it into consideration as we continue to improve our breakfast experience.It was a pleasure having you and your family with us, and we hope to welcome you back to Sultan Cave Suites again in the future.Warm regards,Bahar Özdemir, Ms.

ホテルからの返信: お客様、この度は素晴らしいレビューをいただき、誠にありがとうございます。当ホテルのロケーション、朝食、そしてスタッフのサービスにご満足いただけたとのこと、大変嬉しく思います。特に、素晴らしい写真撮影体験をお楽しみいただけたこと、また、スタッフがお荷物のお手伝いをさせていただいたことを知り、大変光栄に思います。お部屋の広さに関するご意見もありがとうございます。当ホテルは本格的な洞窟ホテルですので、各お部屋はレイアウトも広さもそれぞれ異なり、お客様ごとに異なる体験をご提供しております。次回カッパドキアにお越しの際は、ぜひスルタンケーブスイーツにお越しください。よろしくお願いいたします。バハール・オズデミル

ホテルからの返信: お客様、この度は素晴らしいレビューと満点の評価をいただき、誠にありがとうございます。スルタンケーブスイーツでのご滞在をお楽しみいただけたとのこと、大変嬉しく思います。当ホテル、景色、雰囲気、朝食、そしてスタッフに対する温かいお言葉は、私たちにとって大きな励みとなります。カッパドキアでお客様をお迎えできたことを光栄に思います。また将来、忘れられない体験をしていただけるよう、再びお迎えできることを心より願っております。敬具、バハール・オズデミル

ホテルからの返信: Yoli0617様、素晴らしいレビューと満点の評価をいただき、誠にありがとうございます。Sultan Cave Suitesでのご滞在をお楽しみいただけたとのこと、大変嬉しく思います。当ホテル、景色、雰囲気、朝食、そしてスタッフに対する温かいお言葉は、私たちにとって大きな励みとなります。カッパドキアでお客様をお迎えできたことを光栄に思います。また将来、忘れられない体験をしていただけるよう、再びお越しいただけることを心より願っております。敬具、Bahar Özdemir、Ms.

ホテルからの返信: Dear Guest,Thank you for sharing your feedback. We would, however, like to clarify an important point regarding the payment mentioned in your review.At check-in, the age of the child was initially provided incorrectly, which resulted in an incorrect amount being charged. Once the correct age was clarified, the initial transaction was immediately cancelled/refunded and the correct amount was processed according to our child policy.There was no intention whatsoever to overcharge you. On the contrary, as soon as the incorrect information was identified, our team corrected the transaction and returned the incorrectly charged amount. Had there been any intention to charge more than the applicable rate, the original payment would not have been refunded.We are sorry to hear that other aspects of your stay did not meet your expectations. However, we felt it was important to clarify the payment matter so that there is no misunderstanding regarding what occurred.Kind regards,Bahar Özdemir, Ms.

ホテルからの返信: Dear Guest,Thank you for taking the time to share your feedback. However, we would like to clarify that your review does not accurately reflect what occurred during your stay.Sultan Cave Suites is one of the oldest and most established hotels in Cappadocia, welcoming guests for over 30 years. As part of our authentic cave hotel concept, our rooms are intentionally furnished with antique and vintage pieces to preserve the historical atmosphere of the region. This is a defining characteristic of our property rather than a flaw.Regarding the Wi-Fi, there was a temporary interruption due to infrastructure work affecting the entire region. Unfortunately, this was beyond the hotel's control and service resumed once the regional provider completed the work.We would also like to clarify that none of the sinks in your room were blocked. Had you informed our reception team of such an issue, we would have responded immediately. However, no such request was made during your stay.With regard to the refrigerator, our reception team never stated that you should check whether it was working. We explained that all refrigerators operate at the same standard setting and that, due to the exceptionally high summer temperatures, they may not cool certain products sufficiently. For this reason, we offered to safely store any temperature-sensitive items on your behalf if needed.Similarly, the hair dryer is equipped with a built-in thermal safety system that automatically switches off if it overheats and resumes operation after cooling down. This is a standard safety feature designed by the manufacturer and is not a malfunction.Throughout your stay, you communicated with our reception team in a friendly and pleasant manner. At the same time, you repeatedly contacted your booking platform requesting a refund. We fully respect every guest's right to end their stay if they are genuinely dissatisfied, in accordance with the booking conditions. However, we do not believe it is appropriate to exaggerate or misrepresent circumstances in order to support a refund request.As you mentioned, Sultan Cave Suites has been welcoming guests for more than three decades. During this time, we have received numerous hospitality awards, and our team is carefully selected and trained to provide the highest level of service. The thousands of positive reviews we have received over the years are a reflection of the genuine experiences of our valued guests.We sincerely wish you pleasant and enjoyable travels in the future.Kind regards,Bahar Özdemir, Ms.

ホテルからの返信: Dear Guest,Thank you very much for your wonderful review! We are delighted to know that you enjoyed our location, the breathtaking hot air balloon views, and the dining experience at our restaurant. It is also a pleasure to hear that our team helped make your stay even more enjoyable.We truly appreciate your kind words and hope to welcome you back to Sultan Cave Suites for another memorable Cappadocia experience.Kind regards,Bahar Özdemir, Ms.

ホテルからの返信: お客様、この度は素晴らしいレビューと満点の評価をいただき、誠にありがとうございます。スルタンケーブスイーツでのご滞在をお楽しみいただけたとのこと、大変嬉しく思います。当ホテル、景色、雰囲気、朝食、そしてスタッフに対する温かいお言葉は、私たちにとって大きな励みとなります。カッパドキアでお客様をお迎えできたことを光栄に思います。また将来、忘れられない体験をしていただけるよう、再びお迎えできることを心より願っております。敬具、バハール・オズデミル

ホテルからの返信: Tao Shan Shan 123様、素晴らしいレビューと満点の評価をいただき、誠にありがとうございます。Sultan Cave Suitesでのご滞在をお楽しみいただけたとのこと、大変嬉しく思います。当ホテル、景色、雰囲気、朝食、そしてスタッフに対する温かいお言葉は、私たちにとって大きな励みとなります。カッパドキアでお客様をお迎えできたことを光栄に思います。また将来、忘れられない体験をしていただけるよう、再びお迎えできることを心より願っております。敬具、Bahar Özdemir、Ms.

ホテルからの返信: RogerKWH様、素晴らしいレビューと満点の評価をいただき、誠にありがとうございます。Sultan Cave Suitesでのご滞在をお楽しみいただけたとのこと、大変嬉しく思います。当ホテル、景色、雰囲気、朝食、そしてスタッフに対する温かいお言葉は、私たちにとって大きな励みとなります。カッパドキアでお客様をお迎えできたことを光栄に思います。また将来、忘れられない体験をしていただけるよう、再びお迎えできることを心より願っております。敬具、Bahar Özdemir、Ms.