ロマンティック アルペンホテル ヴァクセンスタイン(Romantik Alpenhotel Waxenstein)

The worst Hotel ever. Receptionist pp and probably Russian. Barely spoke German. Bar ] both days. No TV for 2 days. Horrible experience with the whole staff. Receptionist needs to understand that she is no longer in Russia and service does mean serve.

- Located next to the main street (loud cars) - Stressful and unwelcoming check-in experience; felt like staff "didn't have time" for guests. - Overall lack of friendliness and attention from staff, not what's expected from a 5-star hotel. - Housekeeping inconsistencies: room not cleaned properly, missing bathrobe, cup left unwashed, no hot water on the first day. - Unpleasant check-out; no inquiry about the quality of our stay. - Even after paying a dog fee, no amenities provided for the pet, e.g., food bowl or blanket. - Have stayed in many upscale hotels and rarely felt this unwelcome.

Location is excellent with beautiful views of the mountains. Hotel is however due for renovation with some of the rooms very small for a 5 star hotel. The personnel was not overly friendly and sometimes unprofessional . No choices on the 1/2 pension menu like we have been experienced to .To top it off, I was overcharged for the 1/2 pension since they had increased the price after I received my confirmation.. Since I noticed this after I left, I Emailed them about it and they agreed to credit my AMEX credit card. However after almost 2 months I am still waiting for the credit. Follow up Emails to remind them are not answered. Not a 5 star service!!!

The hotel is very nice, but overpriced. I think, the biggest part of this price is for the view, and view is wonderful! The personnel is very friendly and ready to help. It was also very nice to see the little presents for our dog in the room. Location is also good - there is a walking view route in 5 min from the hotel. The center with cafes and restaurant also not so far away -about 10 min walk. BUT: The bathroom is extremely small and should be renovated (as an example - the sink is pretty small and low, even for me with the height of 164cm it was uncomfortable to use). No air conditioner (I believe, this is because of the building itself is not so new). And the biggest disappointment - the restaurant. Extremely overpriced, but nothing special in the taste at all. On top of that, we were waiting for our order more than 30min. Not sure if it's still has the Michelin star, but anyway, I do not recommend it.

My husband and I stayed four nights in this hotel and thoroughly enjoyed ourselves. After a long day of hiking and exploring the beautiful area, we came back and relaxed in the sauna, pool, and jacuzzi. We enjoyed delicious gourmet dinners at the hotel restaurant. The breakfast buffet was well stocked, and the servers are friendly and efficient. The rooms are quaint, a bit crowded with furniture, but the view from our balcony was superb.

A wonderful and pleasant SURPRISE found on our way through the Bavarian Alps. Beautiful accommodations, breathtaking views and fabulous meals. 5 Star experience without the 5 Star price tag. Give it a try, you won’t be disappointed. We will be back!

Friendly and helpful staff. Good breakfast. Nice view from the balcony with stars at night and sunrise

Friendly Front Desk, room was available when we arrived a little early. They offered us a free bus pass which we used to go over to the Zugspitze (very Convenient), a 5-10 min walk to bus stop. The view was phenominal. We had a balcony looking out to the Mountain, There is a spa at the hotel . Hot tub was not hot but the bubbles still felt good after a day of walking and again you can relax with the view. Room: Is small and a little cramped with very hard uncomfortable bed. Slippers, robes and towels provided. Breakfast was typical made to offer eggs with a wide variety of meats, cheeses, cereal, yogurt, breads, and fruit.

Nice property with good location. Not friendly for foreign visitors. Everything in German with no translation. Only one menus for dinner. Take it or leave it no dinner food options. Menu in German only