ホームウッド スイーツ バイ ヒルトン グランド ラピッズ(Homewood Suites by Hilton Grand Rapids)

The staff was awesome. The room and hotel were clean. Breakfast was good. I was EXTREMELY disappointed the the pictures didn’t match the actual conditions and that the hot tub was closed and marked off with yellow caution tape. I picked the hotel FOR A HOT TUB AND POOL. While the overall experience was good, I definitely would have picked differently if I had been aware.

The staff were professional yet very friendly and quick to accommodate our easy needs. Parking lot always had spaces open and convenient to our room. The availability of the full kitchenette was wonderful. We enjoyed the covered patio gathering space to read and dine.

Nice place to stay- especially with the kitchens and comfortable suite layouts.

Hotel was good and clean and what our family needed for a quick highway overnight stop on our way to our destination.

Nice staff and great location near shopping and dining.

Very nice hotel for families. Breakfast wasn't great but everyone else was good. Very clean and a lot of space in the rooms plus a nice size kitchenette,

Stayed for a baseball tournament in the area. The building exterior is definitely in need of upgrades, inside was to be kind a disaster. Room smelled like a musty cat and the tub / shower had mold on the caulk.

House keeping never showed up after we called the front desk and requested it. When I asked why no one showed up the response was they didn't know we needed housekeeping even though we called and spoke to the guy at the desk. Then the lady goes on to tell me they had 50 rooms checked out and nobody to clean them. I told them we needed our room cleaned and she said they usually don't clean rooms until after 4 nights. I said we need our room cleaned for the last time. Customer service is horrible and they just sitting around complaining instead of doing anything.

Pool and rooms under construction. Breakfast menu cut short. Tv turned off by front desk at 0900. This trip is not for pleasure but a medical procedure check out at noon.