シティフラッツホテル - グランド ラピッズ、アセンド ホテル コレクション(CityFlatsHotel - Grand Rapids, Ascend Hotel Collection)

Doesnt have a water dispenser but otherwise stay was great

The location is awesome. The room was beautiful and spacious. Beds were fairly comfortable, on the soft side. Everything was eco-concious which is nice. However... when my son tried to take a shower and was trying to figure out how to adjust the water temp, it ended up making a horrible loud noise. My husband figured out that he had turned it towards cold and that's what caused it. So we figured out how to stop it, but for about 5 minutes it was just awful and not a good start to our stay. The bigger problem was that there was no real way to adjust the temperature of the room. There was a thermostat. I turned it down to 68. But the temp of the room stayed at 74 degrees all night. That is too hot to sleep! My whole family slept horrible because of that. Unless this is addressed, I'm afraid we will look elsewhere for a hotel room next time we are in the area.

It was ok. I'm not a fan of having to turn on all the lights just to go to the bathroom in the middle of the night

Very small room, okay for overnight; horrible wi-fi connection; parking on the street is one hour metered parking, otherwise $24 in structure, overall not worth the price

Comforter wasn’t washed. Shower flooded all over bathroom floor. Took over an hour to get towels. No carpet in room anywhere so during winter water tracked everywhere in room. No hanger closet or dresser. Entire room was the size of a closet.

There was no room service, the front desk didn’t want to clean our room. We had to ask for them to clean. They didn’t hardly have any towels available. They offered no usual hotel accommodations like even lunch snacks or even bottled water. I was heavily disappointed at the level of service and basic customer service at this place.

We were moved to a different room because the tv didn’t have a signal. The new room the tv couldn’t change channels. The new room had broken floor tiles. It was late when we checked in and later when we switched rooms. We reported the latest issue in the morning. When asking for a refund 6 hours later was told no (when I called) that since it was booked through ******* they can’t issue a refund! Do yourself a favor and stay at one of 30 other hotels in GR that are just as nice but everything works in their rooms! Worst one night getaway for the wife and I ever! They truly do not care about their customers!!!

Upon arrival the staff person was not in the least bit friendly. In fact she did not even greet us. She closed her book went to the computer and waited for us to tell her our name. We were not given any information regarding the hotel other than where to find the elevator to our room. The room itself was okay but the bathroom was not at all clean. Mildew in the shower grout and years worth of dust on the woodwork. In addition we realized we were only left one bath towel for two guests and had to request another. We have stayed at this location many time years before but the property has definitely declined and the staff has as well.

The instructions for parking were unclear and confusing and we were billed three times for the room and had a difficult time getting our charges reversed. Parking garage for the area is also a problem because if you stay overnight you get charged for 36 hrs, even though our stay was less than 24 hours