Well what a BIG disappointment from my first stay here and positive review two days earlier.
The checkout was atrocious- I was left waiting ages to get my $100 cash bond back (which I was told on checkin was an easier way to do it); no room upgrade; no wine.
When I mentioned this to the manager - she then kept me waiting another few minutes whilst she checked why - instead of giving me an apology and a wine.
So I walked out in disgust.
Terribly customer service.
This Review will likely trigger a lame apology of sorts and an offer for me to go collect a $10 bottle of crappy wine.
Not good enough.
Be warned VIP /gold members.
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Verified traveler
2024年1月4日
Room was good size bed was comfortable but room was not very clean and shower pressure was terrible.and still waiting for my 100 bond to be paid into my account 5 days later
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Prasanthi
2024年1月3日
Very good, breafast facility is there. Very good stay and nearer to the CBD with many bus stops near by.
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Janine
2023年12月26日
I found the staff to be very pleasant, the rooms were tidy, clean and comfortable. The surrounds we spacious with easy parking. Just a short walk to the supermarket.
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Rachel
2023年12月22日
The bed in our unit was a king size the bed was at 2 different heights with a noticeable drop in the middle made one side of bed very uncomfortable. The floors shake when someone walks in the hallway we were upstairs(not sure that can be fixed however) no facecloths and no tea towel to dry dishes. Bathroom silicone needs replacing had big black patches on it inside shower.
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Barbara
2023年11月29日
Good parking, walkable to restaurants ang nearby clinic.
Staff medium friendly none of the promised VIP perks, carpets need a good clean, breakfast was on the simple side.
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David
2023年12月4日
Room was tired and smelt of old tobacco smoke. Carpet was dirty and the bathroom needed a refresh.
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Marcus
2023年11月1日
Very ho-hum. For an "upscale" motel it doesn't deliver in many areas. The breakfast is a joke, with only juice and water put out. Had to go into the kitchen to ask for bread for toast, with only white on offer. Once booked they send a message advising they now charge for parking - what a rip-off, as no one else in close proximity does. Room servicing below standard. I wouldn't recommend.