Facility was run down looking and dirty. We had to have staff come and sanitize our bathroom. They were really friendly about this and gave us a breakfast comp for the inconvenience. However, breakfast area was also dirty, food was inedible. Overall, I would not return to a doubletree after this experience.
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Shasta
2024年1月31日
Our room had no mini fridge when we booked, front desk stated that if we would like one they could get a fridge sent up to us. Within minutes we had a working fridge in our room. Our stay was great no issues with hotel except it’s next to a busy highway and you could hear road noise.
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Missy
2024年1月25日
The staff was amazing, however the room itself was lacking. My hair dryer was broken, there was blood on my toilet paper roll, my tv didn't work and the air conditioner would not turn off. I think the facility just needs some updates. Area was nice.
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Clyde
2023年11月22日
The lobby carpet was very dirty. I made a mistake when I used ******* and didn’t use my Hilton Honors card. I later talked with Hilton customer service and they said I could change the card when I checked in. The front desk said I couldn’t . This is a a slight irritation. The room is very clean. The TV was very big. The bed was firm with a nice mattress, topper, a premium mattress, overall an excellent place to stay.
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Mary
2023年11月20日
Hotel was close to coliseum. The hotel is old, so elevator made noise and the HVAC unit made loud noise when turned on. Additionally, we did not have hot water in our room. It water in shower was luke warm at best.
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Monique
2023年11月7日
There is no refrigerator or microwave in the room. You have to request it. I requested a refrigerator, but didn't feel like calling back to see if I could get a microwave.
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Talha
2023年10月17日
We had shooting at the gas station next to the hotel. It's not a very good location. Also they are charging way more than they should be per night at High Point Market which was a rip off.
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Michaelle
2024年1月17日
My stay was fine until I went to take a shower and the water was cold
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Dr. Gregory and Beverly
2023年10月14日
Property was okay. Furniture in the lobby is showing some wear. My particular room was really noisy. I called the front desk to ask for a room change and receptionist was busy and promised to call back but forgot. I held earplugs in my ears and tried to rest.