シックス センシズ クラン モンタナ(Six Senses Crans-Montana)

今回がシックスセンシズ系列ホテルへの初めての訪問でした。また訪れるかどうかはわかりません。良かった点: 1. 部屋は素晴らしく、設備 (スパ、フィットネスセンターなど) は一流です。2. 初日の夜に白光でいただいたディナーは素晴らしかったです。滞在中の問題点: ほとんどのコミュニケーションにシックスセンシズ アプリを使用しました。これは概ね良かったのですが、最終日は困難でした。1. 午後に屋外プールに行きましたが、タオルを持ってきたり、様子を見に来たりしてくれる人がいませんでした。2. 夕食に行きましたが、ハウスキーピング サインがオンになっているにもかかわらず、誰も部屋を断らなかったことに驚きました。3. 夕食後に家に送ってもらうよう頼んだのですが、応答がなく、結局歩いて戻りました。これらの問題はどれも致命的ではありませんが、この価格帯では問題はないと思います。

私は市内に住んでいて、シックスセンシズのオラバー、ワイルドキャビンレストラン、ビャッコレストランの常連客（ほぼ毎日）でした。最初、私と友人たちはサービスにとても満足していましたが、時間が経つにつれて、スタッフは非常に失礼で無礼になりました。シックスセンシズに来たいという気持ちが完全に消えてしまったような状況が何度かありました。例えば、私は友人たちと到着し、若い人たちも何人か同行していたのですが、トイレに行っている間にワイルドキャビンで夕食を食べられるようテーブルを取ってほしいと頼んだところ、レストランは満席だと言われました。しかし、私の別の友人がレストランに電話して予約を頼んだところ、空いていると言われました。私たちが電子タバコを吸っているのが見られたら「サービスを受けられない」とか「ホテルに入れない」と何度も言われましたが、喫煙しているのは私たちではありません。さらに、ワイルドキャビンレストランにもう一度チャンスを与えようと決めた後、またしてもがっかりしました。ウェイターは面と向かって、また背後でも指をさしたり、ささやいたりと失礼な態度でした。全体的に、シックス センシズ クラン モンタナでの体験は、素晴らしいものからまったくひどいものへと変わりました。歓迎されていないと感じ、嘲笑されているように感じました。

3月にオープンしたばかりの新築ホテルです。スキー場/自転車道のすぐそばという非常に便利な立地です（スキーイン・スキーアウト、自転車イン・自転車アウトが可能です）。また、クライデアゴンドラとクランまですぐ上にあり、歩いて簡単に行けます。どうやら（私には分かりませんが）この立地に合わせるために設計上の課題があったようで、それが以下のコメントの一部に関係しているのかもしれません。施設は明らかにかなり新しくてモダンです。ロビー、レストラン、客室は開放的で風通しが良く、非常にモダンでありながら山の伝統とアウトドアのテーマが融合しています。客室は広く、快適で設備も充実しています。バスルームは広いです（中央にあるバスタブはかっこいいですが、少し邪魔です）。私たちの部屋（およびホテルの私たちの側の数階にある部屋）には大きなテラスと全面窓があります。ただし、景色は素晴らしいとは言えません。スキー場/砂利道と丘の側面を見渡すだけです。景色を楽しむには、レジデンス（レンタル プログラムがあります）の 1 つ、または最上階のスイートに泊まる必要があるようです。スタッフは素晴らしいです（新しいホテルなので、少し経験が浅いようですが）。ホテル全体でとてもフレンドリーで親切でした。ゲスト エクスペリエンス マネージャー（GEM）が到着時に出迎えてくれ、手配を手伝ってくれました。アクティビティ スタッフ（スキー / バイク エリアの階下）は、アクティビティについて話し合ったり、行きたい場所への行き方を教えてくれたりと、非常に親切でした（ホテルから簡単にアクセスできる Bisse du Ro ハイキング コースなど、絶対に外せない場所）。ホテルでは、リフト チケット カードを提供しており、窓口の正規料金よりもはるかに安く、とても便利です。スパのスタッフは、マッサージ セラピストも含めて素晴らしかったです。スパ施設は巨大で、屋内 / 屋外プール、リラクゼーション エリア、さまざまなサウナ、スチームなどがあり、各ロッカー ルームには男女共用と個人用の両方があります。屋内 / 屋外プールはスパ施設に欠かせないものです。唯一の欠点は、地下にあるため、プールの屋外部分が半屋外しかないことです（景色はありません。シャモニーのホテル モンブランのような山々の素晴らしい景色を期待している場合は、ひどく失望するでしょう）。5階（ロビー）にはスパとはつながっていない別の屋外プールがあります。その場所は、おそら**こしか設置できなかったことを除けば、少し奇妙に思えます。モンタナのヴィオレット ゴンドラへの無料送迎があり、そこからトラムの麓から頂上、そして氷河まで乗ることができます。ヴィオレットからは、滝があるもう一つの素晴らしいハイキングコース、ビセ デュ チトレ トレイルヘッドまで行く無料バスもあります（無料バスはクラン モンタナ全体を走り、クライ デールにも行きます）。注意してください。エアコン（持続可能性のためだと思います）やその他の空気循環システム（または天井ファン）はなく、私たちが滞在していた間、気温は華氏80度半ばから後半でした。部屋は非常に暑く（西向きの窓の壁は役に立たなかった）、眠るのは非常に困難でした。

The place is great and has an amazing view. The staff were great and accommodating. And the services they provide were good as well. It’s a great place to get away from the busy cities and they are very environmentally conscious. However, I think the best time to visit will be during the winter season.

Our visit was during the February half term when ski resorts are packed and we are in Switzerland so probably highest priced week of the year so excuse me if I comment on this in the context of price a little too often… Pros: Location is beautiful and easy walking distance from the beautiful village. Crans Montana is lovely Hotel is truly ski-in, ski-out and the ski room/area/staff is first class Rooms in the hotel are great, new, well laid out and (for the most part, see below) very quiet Cons: Too many service items which are taken from granted at other high-end hotels missing (see below) Conclusion: for the price, this should be a perfect stay but it had frustrations. I would rate on the service alone that this was comparable at about 50% of the price (still an expensive holiday) but maybe that’s the Swiss/half term premium. We are a family of four booked in to a Terrace Suite (King Bed) connecting to a Deluxe Terrace Room (configured as a twin). My stock questions to start were to make sure all the facilities in the hotel would be open, there was no work happening in the hotel which might disturb us and that the rooms we would be choosing would be quiet. All confirmed. Ahead of time, it was pretty smooth sailing and we arranged a pick up from the airport which was seamless, comfortable door-to-door and while no doubt more expensive than getting the train, didn’t require changes with suitcases etc. Because we booked late, we had limited choice of ski instructor times but that was our bad - the hotel helped get this organised and we were v happy with the result. Only one comment on the pre-arrival: my wife was intrigued by the biohacking program on offer but the pressure to book - including offers to call her the morning we were departing - just became too intense and created more stress than anything so although she would have done it, the process of getting it organised turned her off. We’ve been to many nice places with Spas and never experienced this level of pressure so although the hotel’s fear of her missing out if she didn’t book was obviously high (and I’m sure some guests are more demanding if they don’t get what they want), the way it was communicated was not ideal. On arriving, the rooms were as described and v nice; the resort opened recently so it still feels quite new. Wood panelling throughout - note that as it’s new, a couple of us suffered splinters but I am sure over the years, those sharp edges will wear off (sorry for all those in future who help with that process as we did LOL!). We had a large terrace off the Suite where we would happily sit any time of year as it is bathed in sun and has great views over the piste directly below and Alps all around. A good range of furniture options to eat, work and relax on the terrace. This is a great space. However, as we discovered on Day 1, the first surprise (!) for us and no doubt all those in the suites above and below us, was that at sometime between 3-4pm, di

I have waited a few days after my checkout to do this review in order to give time to the hotel management and see if there has been any formal attempt to rectify my terrible stay in Six Senses Crans Montana. The only reason i gave this rating because the fit-out and building of the hotel is amazing. However when it comes to basic service it is appalling and not up or even close to a 5 star hotel. 1st Encounter was with the in-room dining upon arrival - since i was informed all the restaurants in the hotel are closed at 3:00pm which i found out later on it was not the case as they serve apres ski and food in the wild cabin at that time. I have made clear instructions when taking my order that i have a dietary restriction of pork this was also noted during my stay preferences - however they disregarded that and delivered my food with pork - which had to be redone again. I cant imagine what will happen if it was a person with a fatal allergic reaction and the hotel disregarded these restrictions such as my case 2nd encounter when i went downstairs to the cigar lounge around 10:00PM , the lounge was full as it only had 4 chairs and a table so i requested to be seated outside in the heated area. I was informed that the bar is closing - however this is not correct as the bar closes at 11-11:30 PM depending on the guests. I did not feel welcomed as a guest and decided to go back to my room and have my cigar session in my cold balcony. 3rd Encounter was on the second day during turndown service , they had not replenished the basic amenities such as water and have not even replaced the empty tissue box in the washroom. This has been reported in the application and the response was - “ we will pass it on to the team Tommorow” Third day - the tissues and amenities have not been replenished even after housekeeping service - i have informed the hotel and the house keeping supervisor came to deliver the amenities and specifically asked for the turndown service time - i have informed him 8:30-9pm - which is the same which i noted on my preferences. However the turn down was not done. Upon checkout - i have called the concierge to assist with my luggage and have made it clear that i have 3 bags that need to be out in my car. However upon inspecting the luggage before i leave - they forgot to bring the third bag - which might have potentially ruined my trip if i did not find out. The front desk manager apologized during checkout how ever we felt this is not enough since we were paying over 1,300 CHF per night

The hotel is located right inside a ski slope, making it extremely convenient for those who like to ski. In fact, it is possible to leave the hotel directly on skis and reach the ski lift. The architecture is well integrated into the context, lots of wood and natural materials. The structure of the hotel itself is peculiar, the entrance to the parking lots leads to a first reception desk underground, here the car is parked by a valet, and you are greeted with initial explanations and a fun experiment with bells inspired just by the "six senses." Shortly thereafter, we were escorted to the main reception where we did the check-in paperwork. The hotel maintains its style and stands out in many details that we will see in a moment. Each guest is provided with a GEM member - Guest Experience Management. These people are also available via the Six Senses App to answer guest inquiries. We found a young and friendly team. Even though the room was a simple double, we found it quite spacious and well finished. Lots of wood and stone, virtually no plastic, and more than enough amenities. The toilet has a bidet built in and operated by remote control, a great little bonus is the heated board. The shower is standard, a bit small but not to be a problem. During our inspection, however, we found two hairs. The first in the bathtub, the second on top of a brochure near the coffee machine. Truly a shame because it is these small mishaps that greatly affect the first impact. The hotel has both a spa and a gym, this one is obviously as new as the whole hotel and well equipped. The environment entices one to work out, and there is dried and fresh fruit available. Before leaving for dinner, we again requested Memory Foam pillows as they were not delivered as requested during the reservation. Upon our return we find a small gift on the bed, but much to our regret, we find that the previously requested pillows are still not there. After writing for the third time, they were finally delivered to us. The breakfast buffet is not huge, but it is still quite varied and mainly offers quality products. Again, however, we must note some flaws: the fish is placed right above the meat, this can unintentionally create contamination for those who are allergic to fish. This possibility is not so remote, as the tongs for picking up the food are rather uncomfortable and large for some foods, for example, smoked trout. The second counter focuses on beverages and yogurt. The selection of vegetable milk and fresh juices is also excellent. The à la Carte menu is not extraordinary, but still appreciable. In our room package, we had a massage included. We experienced better treatment; we expected more considering that the hotel has multi-day spa and relaxation-related packages. We explored the spa a bit. We discover that the only hot tub is outside, but this is not a problem at all because the pool is directly connected to the indoor one and is heated. This is undoubtedly a p

Lovely hotel with gorgeous facilities but was very shocked to find that the Japanese restaurant in the hotel turns into a night club until 1am. We feel like we should have been warned about this excessive noise- especially when the whole ethos of the hotel revolves around relaxation & well being. You can even pay for packages to enhance your sleep- yet we have three awful nights sleep whilst staying there with the loud music playing until late. We did bring this up with the staff at the hotel but little was done to help in any way. If you’re thinking of staying at this hotel - check before booking if this night club is open. Especially if you are looking for a relaxed stay- which is what the hotel markets itself as.

The new Six Senses , Fantastic food in both of the two restaurants, but Wild Cabin was more creative and new….. Japanese restaurant also was fantastic, the only thing missing is the service, too many young people without a guide , they run in the empty…….they are not concentrating about the clients….