ヘリテージ ジュピター ラグジュアリー ホテル(Jupiter Luxury Hotel)

Room is nice and cozy. Breakfast is delicious. Most importantly, two lovely ladies in the counter help me a lot!!! My luggage was delayed by the airline and no one could confirm whether I can receive it before checkout. The ladies help me contact the airline and finally I get my luggage at last minute. Really appreciate their help.

酒店地理位置很好，就在老城景區，工作人員也很熱情，早餐非常好👍

Lovely hotel just off the main drag, everything perfect.

Staff were very friendly and was so nice we could leave our luggage in the lobby area all day after check out as we had a late flight. Location is very central. Only ding was that our room in pictures looked like it had a balcony area and we didn’t.

Despite its prime location, this hotel falls significantly short of expectations. The air conditioning was woefully inadequate, making for an uncomfortable stay. What truly marred our experience, however, was the abysmal service from the front desk staff, particularly the blonde lady with glasses who was not only rude but also inept. Despite reserving a room with a king-sized bed, we were initially placed in a room with two minuscule twin beds. Although we were moved upon request, the alternative was a smaller room, which felt like settling for less. We've stayed at comparable hotels in the main/old town areas that offer far better value—spacious rooms, functional air conditioning, and superior service. I highly recommend shopping around for a better option in the same vicinity.

For a hotel in the old town of Split it’s o.k, not luxury as described. I have stayed a few times and it’s slipping, beginning to look a bit shabby now. The mattress was too soft and the blood spots on the pillow and sheet were most unpleasant. I doubt I will go back.

We booked a delux quadruple room at £500 per night for 3 nights. The room we were given was tiny, both beds against each wall and 20 cm between them, some lights didn’t work, the shower was faulty and the tap didn’t turn off properly. There was also blood on the duvet and sheets. When I spoke to reception I was initially informed they would change the sheets but couldn’t knock down walls. After a bit more discussion they said they were fully booked that night but would move us on the next night. They said to email for a discount for night one. The room we moved to matched what we had booked. Two weeks later and 3 emails have been ignored. Such a shame as the hotel is in an ideal location.

The staff were all lovely but overall not a good experience. Half of the hotel seems new and modern, the other half, where I was, is very dated. The furniture looks like it came from a disney movie. The double bed was two singles pushed together that would come apart as you slept. Loud music from the hotel speakers woke me in the morning and made it difficult to have meetings online. I repeatedly asked for it to be turned off but this never happened. Breakfast passable but the coffee is atrocious.