ホテル ドン キホーテ プラザ(Hotel Don Quijote Plaza - Guadalajara Centro Historico)

The place is in a not so nice area dirty streets and no parking nearby, you have to park a block away in another hotel. The room had bad smell and they don’t even have a hair dryer or steam iron. The morning young man at the front desk is not so polite. They made me go up to the room to get the tv remote. Something they never done in other low budget hotels they actually say just leave it we get it later.

Both the tour company and hotel blaming eachother for services when asking for deposit back. I paid for 2 trips: Tequila Golden and Mazamitla. We went on the tequila golden"vip" but were given the clasic experience for a more expensive price. When on the trip, our tour guide had to pick up another group where we waited an additional 30 min. During the tour, we did not get to experience 2 stops that make the vip package (tres mujeres and columpio) basically receiving a classic tour. We also made an additional stop NOT listed which was said to be "required" wasting more time. We were told by the hotel that the tour usually last until 9, with traffic 10pm the latest. We arrived at our hotel at 11:15 as other group didn't respect the departure time at our last stop. We were charged full price for 2 minors (15, 6) when the minors from other group were charged half price. I canceled trip to Mazamitla due to the experience. Front desk told me that they couldnt return my deposit for Mazamitla as it was in small print on my receipt. He continued to state that wasnt their fault. He had me talk to the tour company. So much back and forth. I was already losing money from the Tequila tour, all I wanted was my deposit back and a refund difference for part of the Tequila trip. As soon as I mentioned I would be leaving reviews on both the hotel and tour company, they said they would get back to me. When returning back to the hotel, a front desk person had my deposit to Mazamitla only.

We had a good stay, close to Centro, love that the 7-11 is across the street for early morning coffee!!

No Chairs in Room. Bed was too firm.Bathtub was Slippery. Early Check-in was a surprise. Great Location.

The room smell terrible , around is unsafe and super noisy you can't sleep well

Property is old need some renovation. Towels were old and hard.

Convenient location within walking distance to downtown.

I’ve stayed at this hotel and it’s basically a nice hotel if you on a budget and want something with a good location. Unfortunately, we had a very bad experience during our 2 night stay. The first night we were about to shower when we open the hot water and realized the water was coming out brownish. We understand that sometimes Mexicos water might not be clean but this water was nasty. Residues of what seemed like brown poop came out of the water and even though it was running for a good 10 minutes, the water was the same. Went to the reception and told about the water which they said they had just clean the pipes that day and maybe our pipe didn’t get clean. The reception person said to leave the water running and he was going to try to fix it. We did leave the water running and after about 30 or so minutes the water finally came sort of clean. There was no maintenance person or someone from housekeeping since at this point it was almost 11pm so we asked for a mop and some cleaning utensils so we can clean the shower since the poop residue was still there. That was night one for us. The second night when we were about to shower we open the hot water again and to our luck, same problem. Dirty water coming from shower and weird brownish dirt that seems like poop coming out of it. We were so tired that we decided to call it a night at that point. One thing to say is that we used water bottles to brush our teeth since we couldn’t trust the water there.

Staff wasn’t too friendly. Seemed bad when asked questions regarding the area.